Unwanted billing and payment posting notifications
I would like to disable the "payment coming due" and "payment posted" text messages. Under http://support.t-mobile.com/docs/DOC-4167 it saysIf you opted to receive an alert through your My Account...
View ArticleTired of extra charges EVERY month!
Every month Tmobile places extra charges on my account. This month I was charged for Familywhere twice. Also, minutes are being taken away for numbers I have on my myfaves. This is not the first time I...
View Article"There are no bills available."
It's been hit and miss for months getting my paperless bill from the website so I can have the "privilege" of making my own PDF file from the HTML webpage to e-submit to my employer for reimbursement....
View ArticleCustomers: How did you feel when you got your first bill from us? Is there...
Is there anything that we can do to avoid bill shock, or calls to customer care? What would you like us to explain more about?
View ArticleCheck minutes / balance / web / message usage
We know you may not have time to keep track of every minute you spend on the phone. That's why wherever you are, we make it easy for you to find out basic information about your current rate plan...
View ArticleDisable billing notifications from 7777 and 456?
Like many other people in this forum, I have autopay enabled and I receive unwanted billing notifications 2 days before payment, 1 day before payment, and the day of payment. Often, these messsages are...
View ArticleMost UNETHICAL company ever!
T Mobile continues to be the worst experience of my life!!! The incompetent, dishonest, thieving business conduct of this company and its employees has turned my life into a nightmare since switching...
View Articlehow do i view my bill online, i do not see the view my bill in the upper...
how do i view my bill online? i do not see the "view my bill" in the upper right hand corner of my account, please direct me or send link
View ArticleBilling PDF Issues
I don't understand at all why the bill printing option has been an issue for this long (far longer than I was aware). Paperless was supposed to be easier for everyone. I get it that software issues...
View ArticleDoes a .edu email give you a student discount at T-Mobile
hey everyone, So i just got into a grad program at UCLA and they gave me a new .edu email address. I am switching carriers soon and I did a little research to see what I could get as a student. It...
View ArticleI still can't print or save my bill in pdf, is this feature still broken?
I still can't print or save my bill in pdf, is this feature still broken?
View ArticleBilling Name Different from Profile Name
Hi, On "https://my.t-mobile.com/profile/profilelanding.aspx", my Billing Address last name is spelled incorrectly, but my Customer Information one isn't. When I click edit > Customer information to...
View ArticleSuspending a line
I just talked to the customer support people via the phone number 1-800-866-2453 about the ramifications of suspending a phone line discussed here: http://support.t-mobile.com/docs/DOC-1717 This...
View ArticleBilling methods: Bill Current vs. Bill Arrears
There are two billing methods for postpaid customers – Bill Arrears and Bill Current. Accounts activated on or after May 20, 2012 will have Bill Current. Accounts activated before that date are billed...
View ArticleYour final bill
We are always sad to lose a valued customer, but we don't want you walking away without knowing what to expect from us. After canceling your service or porting your number to a different carrier, you...
View ArticleEarly Termination Fee
An Early Termination Fee (ETF) is a charge made to your account when you cancel service and end your service agreement with T-Mobile early. The ETF is intended to provide reasonable compensation to...
View ArticleTerrible Customer Service and a terrible phone.
I started using T-mobile back in Fall of 2011. The promotion at the time was two lines unlimited everything for $50 each line. Included in that I also purchased a brand new LG G2x phone with a down...
View ArticleT-Mobile's Lack of Response to Third-Party Billing
Until today I was unaware of the scam going on where companies can send you a text message, and if you do not reply "STOP," you are hit with an erroneous $9.99/month charge. Because I have automatic...
View Articlecharged tax on t-mobile monthly4g?
I recently started the $50 monthly4G service and when I activated the account I used a $50 card I had received as a gift to fund the initial month of service. I just got online to "refill" the account...
View ArticleBill not available to view online
On 3/11 I received notification via text and email that my bill was available online. My bill has always been available to view by the 12th or 13th. I've made several calls to reps and keep getting...
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