charging activation fee on first bill that should be wavied?
I just transfered my phone number from AT&T last month online at T-mobile website. I only purchased the sim card and joined to the "Value Plan". At the same time, I found out T-mobile also had a...
View ArticleBug: trying to pay in advance with debit card hangs
Hello. I just encountered a bug in the online payment using debit card. My account is already -130.00 and I was trying to pay ahead another 130.00. My debit card has a brand new account number, so I...
View ArticleViewing Current Month's Bill Online?
Last week - on Thursday, to be precise - I receive email notification that my latest bill is ready to view. I click the link and see that, no, it isn't ready to view. I figure that it's fine, it's the...
View ArticleStore spelled my last name wrong
New subscriber & store spelled my last name Burgwell which is wrong.My last name is Birdwell. Please correct in T-Mobile's computer.Thank You.Mary Birdwell
View ArticleBackdated charge for prepaid account?
Hi, I was currently using a $30 100 min, 5gb data plan and about 2 weeks ago I don't have any money in my account so I don't have service. If I were to put money in my account again and continue my...
View ArticleT-Mobile robs people - charges for services not provided/used
After being a customer for 10 yrs and going through multiple attempts to get help both technical and from customer care, especially in the past 4yrs, I finally decided I have to find a better carrier...
View ArticleTransfer from Postpaid to Prepaid keeping phone number
Approximately 48 hours ago, I spoke with t-mo representatives about turning my postpaid account into a prepaid account. I've been out of my contract time for a few months now and I wasn't sure if I...
View ArticleTermination fee
My sister and I used t-mobile forever. I started with them when I was 16 and for a while I never had any problems with coverage or anything. But for the past 2 years I had nothing but problems. All...
View ArticleWhy does my order keep getting canceled?
I have ordered the galaxy note 2 twice since the online special of 199.99 occured and each time due to some error in the system it gets canceled without my permission or say so. I was told that this...
View ArticleIllegitimate payment from PrizeNity operator 30211
On March 05 2013, I received 2 weird SMS messages from operator 30211 and below was the detail content: Message center: +14044550009Type: PersonalMessage type: Text messageSize: 1.0kBReceived:...
View ArticleCan i pay my bill using paypal?
can i though? i am wondering because i have money there.
View ArticleFor the payment, can I use my Japanese charge card?
On some of USA web sites don't accept Japanese charge cards that what I worry about. Does anyone know? Please halp me.Thank you.
View ArticleCredits
I keep receiving a notification in the mail stating I have a $27 and some change credit from an old phone/plan/contract that I cancelled a few days after signing up and was told I would not be...
View ArticleBill payment options
T-Mobile provides the following payment options for you: EasyPayOnline with electronic checkOnline with debit/credit cardPaying at a payment centerPaying through the mailPaying over the phone...
View ArticleAccount Management
Account Changes Account Changes and Billing ImpactsBill languageChange of responsibilityChange your due datePrimary Account Holder managementUpdate your billing address Account Information Bill cycles...
View ArticleDoes a .edu email give you a student discount at T-Mobile
hey everyone, So i just got into a grad program at UCLA and they gave me a new .edu email address. I am switching carriers soon and I did a little research to see what I could get as a student. It...
View ArticleBilling question
Can someone tell me how I can pay $50.75 on 03-01-2013, and then pay $50.75 on 03-05-2013 and still end up with a balance of $40.00?
View ArticleFraudulent premium charge for 30211
Hey everyone. Watch your bills for fraudulent premium charges from 30211. I just noticed a $9.99 charge on a family plan line and the device doesn't even support SMS. It wasn't there the previous two...
View Articlemysterious $9.99 charge on my bill
I have a charge from textelent llc for $9.99 on my bill after researching this it is deffinatly a scam there are warnings all over google how do I get this fixed
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