Terms and conditions subject to change...
I have been a T-Mobile customer since they bought VoiceStream, over a decade ago. Recently I had to port my number because the signal was weak at the location of my new job and I missed calls all the...
View ArticleI still can't print or save my bill in pdf, is this feature still broken?
I still can't print or save my bill in pdf, is this feature still broken?
View ArticleTmobile discount
Hi please help hate calling support they take to long....does Tmobile still offer their discounts of 12% for Federation of American Consumers and Travelers members or 10% for freelancers union...
View ArticleTransfer from Postpaid to Prepaid keeping phone number
Approximately 48 hours ago, I spoke with t-mo representatives about turning my postpaid account into a prepaid account. I've been out of my contract time for a few months now and I wasn't sure if I...
View ArticleRedemption and billing history?
Hi, I'm trying to help my mom out, she's on the $30 pre-paid T-Mobile plan. She said that on or after January 20th, she redeemed two $30 T-Mobile cards. Then last week, she tried making a call and...
View ArticleDirect to carrier billing is useless!
So for the past 3 days i have had the issue of not being able to make app purchases because the direct to carrier billing function has gone from working perfectly fine to not working at all. i have...
View ArticlePREMIUM SERVICES I have never signed up for
On my December bill I have a charge of $19.98. I paid the bill as a always do but would like to get the credit back for the charge I haven't signed up for. If this is some service for long-time...
View ArticleFull and partial account suspensions
Partial suspension for non-paymentAnytime your account is past due, your service may be partially suspended. During a partial suspension: You will still receive incoming calls, but outgoing calls are...
View ArticleDoes a .edu email give you a student discount at T-Mobile
hey everyone, So i just got into a grad program at UCLA and they gave me a new .edu email address. I am switching carriers soon and I did a little research to see what I could get as a student. It...
View ArticleWho can help get my final bill prorated?
I have been a T-Mobile customer for over a decade. Due to poor signal strength at my new job location, I had to port my number to a different carrier. I was told that because the latest Terms and...
View ArticleAccount charged $571.58 for " DEFECTIVE " phone that was returned over 2...
T-mobile customer care sucks, so i decided to try here before deciding the next step on this issue I opened a new account with t-mobile sept 2012 i believe, bought a galaxy S3 $200 down payment plus...
View ArticleMissing Credit - Postpaid to Prepaid Fiasco
I've been a T-Mobile postpaid customer for over 6 years. After learning about the Monthly 4G plans, I recently decided to swtich to prepaid. After 5 - 6 phone calls and 6 online chats, my postpaid...
View ArticleClik here to view.
First T-Mobile bill: Billing
Based on your billing method, your first T-Mobile bill will be a little different than your agreed-upon monthly rate plan. Most new customers are now activated under Bill Current. See Billing methods:...
View ArticleBillFloat payment service: Billing
BillFloat is a third-party company that works with you to help you pay various types of bills. T-Mobile is partnering with BillFloat to give you another method to make payment on your T-Mobile account....
View ArticleBill Current & Bill Arrears: Billing
There are two billing methods for postpaid customers – Bill Arrears and Bill Current. Accounts activated on or after May 20, 2012 will have Bill Current. Accounts activated before that date are billed...
View ArticleFuture dated payments: Billing
You may choose to use a Future Dated Payment to schedule an advance payment from your bank account or credit/debit card to pay your balance in full or a past due balance. A Future Dated Payment is an...
View ArticleLanguage Preferences: Billing
T-Mobile offers billing information in both Spanish and English. The Spanish bill appears in the same format with the same information as the English bill. If you need help reading your bill,...
View ArticlePast due accounts: Billing
Your account becomes past due if the entire balance is not paid and posted by the due date. What happens nextPast due accounts may experience collection treatment, including service interruption, at...
View ArticleAccount restoration fee: Billing
Why it happensIf your service is interrupted due to non-payment, you will be assessed a $20 restore fee per line of service once the minimum required amount is paid. The restore fee is automatically...
View ArticleLost payment: Billing
If you made a payment and it didn't post to your account: Check the payment posting timelines. A payment is not considered missing until after it has exceeded the appropriate timeline.EasyPay -...
View Article