Activation Fee: Billing
There will be a one-time fee of $35 per line charged to your first bill when you activate any new line of service on a regular postpaid account.This includes new activations when a number is...
View Article9-1-1 surcharge: Billing
T-Mobile collects a monthly surcharge on behalf of your local government in order to implement 911 emergency services. State legislation imposes the amount, and T-Mobile's compliance with these charges...
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Credits & Adjustments: Billing
If T-Mobile makes a mistake on your bill, please let us know. We will do everything we can to make it right. What to expect when you're issued a credit or adjustment on your bill:You still must pay...
View ArticleMissing Credit - Postpaid to Prepaid Fiasco
I've been a T-Mobile postpaid customer for over 6 years. After learning about the Monthly 4G plans, I recently decided to swtich to prepaid. After 5 - 6 phone calls and 6 online chats, my postpaid...
View ArticleBilling Index
Billing InformationAccount changes and billing impactsBill languageBilling methods: Bill Current vs. Bill ArrearsReading your billReading your bill – Spanish versionSave money on your billUnderstand...
View ArticleResponsible Billing Party: Billing
The Billing Responsible Party is the party responsible for payment on an account upon whom a credit check is run when the account is initially created. This may be an individual, a business, or a...
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Payment arrangements: Billing
Scheduled PaymentsGoing out of town? Want to make sure your bill is paid on time? T-Mobile can help! For your convenience, you can schedule a payment for a future date on My T-Mobile, the SIVR, or with...
View ArticleNear-border roaming charges: Billing
How it happens:If you are near the Canadian or Mexican border, you may receive the signal of a tower in a neighboring area. This is known as signal bouncing. This can also occur if you're on a regional...
View ArticleT-Mobile Sucks!!!!
I upgraded my lines about 2 months ago, when I upgrade the lines I told the web I only needed a $10 data for all my lines, but the rep ended up giving me a $35 data instead. So I called in to Tmobile...
View ArticleT-mobile CHEATS
I have 4 lines with t-mobile, been using them for a long time now and thought they were a fine company until recently. All my lines have expired contract and is due for upgrade. I called in to a...
View Articleswitch plans - no rebate yet
I signed up for a Classic plan that I have had for a short time. I now want to switch to a Value plan. I have read the info on the website about the migration fee and am fine with that. My question is...
View ArticleWhy is my bill due on a different day each month???
So my saga continues. Now that I am stuck with not 1 but three 4-G phones (2 of which to pay for monthly) I am encountering yet more problems. 1. The sales persons swears to me I will get a $50.00...
View ArticleCustomer service???
each month for the past three months our Tmobile bill has inexplicably climbed. I switched to a basic phone and got a SIMPLE data plan for the son. oh wait and I was without a phone for 10 days because...
View ArticlePrepaid balance zero, people can't even leave voicemail.
Leaving voicemail and checking voicemail from a landline do not use minues.When then when a prepaid balance reaches zero minutes why can't people leave messages then? it seems pretty lame to cut...
View ArticleCan I transfer minutes from one pay as you go account to another?
I have minutes on a pay as you go account that I'd like to transfer to another pay as you go account. Is that possible?
View ArticleHow do you appeal a decision from T-Mobile?
I moved one of my lines out of T-Mobile because of lack of coverage, after giving T-Mobile many opportunities to solve their signal problem. They charged $200 cancellation fee, I filed a complaint...
View ArticleDoes a .edu email give you a student discount at T-Mobile
hey everyone, So i just got into a grad program at UCLA and they gave me a new .edu email address. I am switching carriers soon and I did a little research to see what I could get as a student. It...
View ArticleNo Signal and T-Mobile still charges Early Termination Fee on 5th phone
I am very upset with T-Mobile who did a BAIT & SWITCH on me, droping signal and charging $200 Early Termination Fee for moving one line to another company, even when they have no signal and did not...
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Orders billing is screwed up
I ordered a Galaxy S II for $399.99.This is what I have on my order confirmation page: $42.50 for $399.99 purchase means 10.625% sales tax, which is not realistic. In my confirmation email I've got...
View ArticleT-Mobile customer service people are rude and are liars
I have an old phone that I gave to my son with an old t-mobile pre-paid card. He only uses it for emergencies. It was due to for a refill on March 15th so I could keep the old balance for another year....
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