cannot refill online using chrome, safari or firefox
I've tried with 3 browsers on my Mac: with chrome, safari and firefox I go to my account, I click on "Add funds using credit card, debit card, or checking account" link andI am getting nothing more...
View ArticleAuto-Pay - Credit Card payment pending - no phone service?
Hello, I set up Auto-Pay on the your website through my account and it was my understanding that this would be take the fuss out of having to pay my monthly bills. It was scheduled to pay today --...
View ArticlePLZ
HelloI sent a check to pay the bill from the bank to your section Grafton The amount was withdrawn, but did not the payment notice any changes amount he did not arrive
View ArticlePrepaid system down, therefore unable to pay my monthly4g, will my account...
I've went to my local stores and already tried it online. Nope. Nothing. The system as a whole is down. Anybody have any news? I've read around that there's some 'big changes' being implemented into...
View ArticleHelp!!
Hey,I set up Auto-Pay last month. It was scheduled to pay today -- March 23, 2013. I believe the date when my phone started working as December. 24, 2012 (I'd been using the cards 'till now). I...
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Equipment Installment Plan: Billing
In order to take advantage of our best devices at a low out-of-pocket amount, the Equipment Installment Plan (EIP) is a payment option available with our Value rate plans. It can be used to finance...
View ArticleActivation Fee: Billing
Good news! That activation fee you dread so much will no longer be coming to a bill near you! All you have to do to avoid that fee is activate a new line of service at a T-Mobile-owned retail store,...
View ArticleContract Information
We’ve heard you! We know that no one likes to be chained to an inflexible contract. That’s why T-Mobile has done away with two-year service contracts. After March 24, 2013, any customer activating on a...
View ArticleCredits & Adjustments: Billing
If T-Mobile makes a mistake on your bill, please let us know. We will do everything we can to make it right. What to expect when you're issued a credit or adjustment on your bill:You still must pay...
View ArticleWhy is my bill due on a different day each month???
So my saga continues. Now that I am stuck with not 1 but three 4-G phones (2 of which to pay for monthly) I am encountering yet more problems. 1. The sales persons swears to me I will get a $50.00...
View Articlecannot refill online using chrome, safari or firefox
I've tried with 3 browsers on my Mac: with chrome, safari and firefox I go to my account, I click on "Add funds using credit card, debit card, or checking account" link andI am getting nothing more...
View ArticleNo Signal and T-Mobile still charges Early Termination Fee on 5th phone
I am very upset with T-Mobile who did a BAIT & SWITCH on me, droping signal and charging $200 Early Termination Fee for moving one line to another company, even when they have no signal and did not...
View ArticleWARNING: unlimited talk+text plan price does NOT include text??
On my account in both mytmobile.com and on the tmobile mobile app my plan charge is listed as $79.98BUT on my bill every month it is listed as $99.98 Help me understand this. I have an unlimited talk...
View ArticlePay as you go SIM
I have a few stupid questions: I purchased a Pay as you go SIM in Seattle back in late February for use for the week. I’m coming back to Las Vegas start April 3rd for 10 days. How can I re-active the...
View ArticlePay as you Go Hotspot
Back in February I purchased a Pay as you go T-Mobile Hotspot, I used it for a week. I’m coming back to the US for 10 days Starting April 3rd. How can I reactive it for the 10 days or for the full...
View ArticlePay in Advance Billing FAQs
Do I have to pay a deposit to activate my service?Do I have different plan options?What happens when I run out of airtime minutes?How are long distance calls charged?What happens if I do not use all of...
View ArticleHow do you appeal a decision from T-Mobile?
I moved one of my lines out of T-Mobile because of lack of coverage, after giving T-Mobile many opportunities to solve their signal problem. They charged $200 cancellation fee, I filed a complaint...
View ArticleNow I know why customers are leaving T-mobile..Wheres my activation refund?
(Background info)On Feb, 22, 2012 I activated 5 lines (4 were ported from Sprint (I’m going back to Sprint after my two years are done) one was transferred from a flex pay account with-in T-Mobile,...
View ArticleVery Unhappy with T-Mobile Final Billing Tactics
I'll be posting this information on Facebook, I've already alerted my friends and family in case they are considering signing contracts with this company. My parents have prepaid plans and they'll be...
View ArticleFirst Experience with T-Mobile a nightmare
To make a long story short I signed up for the 50.00 per month plan. To port my home phone over to my T-mobile phone I was told would take 3 days. Today the port was successful and when I attempted to...
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