Lied to by Store Rep
My wife and I have been with t-mobile for many many years now. A few years back for her job she needed a work line and a data stick for her laptop (home nursing). The company ended up going out of...
View ArticleT-mobile CHEATS
I have 4 lines with t-mobile, been using them for a long time now and thought they were a fine company until recently. All my lines have expired contract and is due for upgrade. I called in to a...
View ArticleAccount charged $571.58 for " DEFECTIVE " phone that was returned over 2...
T-mobile customer care sucks, so i decided to try here before deciding the next step on this issue I opened a new account with t-mobile sept 2012 i believe, bought a galaxy S3 $200 down payment plus...
View ArticleFinal Billing
I was wondering if anyone had any luck with getting a refund on the extra month billed after you cancel to another service.. I called 3-4 over a 4 month period inquiring about the process of...
View ArticleEarly Termination Fee Support
I'm on the $50 monthly plan for two people that is "supposed" to give us unlimited everything. So we're paying $100 total plus the extra fees and monthly fees to pay off our smartphones. What I'm...
View ArticleWhere are the reps?
I love how T-Mobile has set up this site for us to be able to state our issues, but from what I see, there T-Mobile reps don't bother replying to most of their customer's concerns. So one more...
View ArticleTerrible Customer Service and a terrible phone.
I started using T-mobile back in Fall of 2011. The promotion at the time was two lines unlimited everything for $50 each line. Included in that I also purchased a brand new LG G2x phone with a down...
View Article5 high level managers Emailed = zero response
All my life I've prided myself on being flexible enough to go the extra mile and make changes for the people I've dealt with.....building projects, remodeling, owning and operating a fitness center,...
View ArticleIphone Users
This is my letter to tmobile. Does anyone else seem to be having this problem? Tmobile Customer RelationsPO Box 37380Albuquerque New Mexico87176-7380 Hello, I have been a Tmobile customer for almost...
View ArticleI paid but the account is 0$
Hello, I'm a new user. I had just activated my SIM, paid 30$ for my plan, but the account shows 0$ although I have an order number. The msg says to wait 60 min but it has been much more and my account...
View Articlemysterious $9.99 charge on my bill
I have a charge from textelent llc for $9.99 on my bill after researching this it is deffinatly a scam there are warnings all over google how do I get this fixed
View ArticleWhy is a member Timed-Out? Is T-M blocking people who complain?
I just saw that a member of this forum GSOLO was blocked, he seemed to be upset because he was improperly charged ETF by T-Mobile. Some of his posts were deleted, and I read a few before deletion and...
View Articleusage
Hey my name is Anthony Reed. I was wondering, why can see only one phone usage on my bill online?
View ArticleAuto-Pay - Credit Card payment pending - no phone service?
Hello, I set up Auto-Pay on the your website through my account and it was my understanding that this would be take the fuss out of having to pay my monthly bills. It was scheduled to pay today --...
View ArticleT-Mobile customer service people are rude and are liars
I have an old phone that I gave to my son with an old t-mobile pre-paid card. He only uses it for emergencies. It was due to for a refill on March 15th so I could keep the old balance for another year....
View ArticleFrustrating User Experience
I am having difficulty finding out whether or not my recent transaction went through. I purchased $100 of prepaid time for my grandmother's t-mobile phone at 7:30 a.m., CT, and while the transaction is...
View ArticleDo Not Get a Broadband Only Plan with T-Mobile
So I got a broadband only plan with T-Mobile in November for 39.99 plus applicable taxes a month back in November. Since I figured it was going to be about 45 to 50 a month, I let them charge my...
View ArticleHelp me understand 'payment method storing'
Each month when I pay my bill, I check the box that reads: Save this payment info Allow T-Mobile to store your payment information to make future payments by you and other verified users. Except the...
View ArticleWas the Galaxy Note II $300 Rebate Offer 11/16-18 a SCAM?
I am curious. Was the $300 Rebate Offer for the purchase of a Smasung Galaxy Note II between the dates Nov.16-Nov.18 2012 done in bad faith? I submitted the rebate form filled out properly, a copy of...
View ArticleT-mobile prepaid to T-mobile prepaid calling is free ?
T-mobile prepaid to T-mobile prepaid calling is free ?
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