Have to reset password. Constantly.
I see other people are having this problem and I thought with a little translation I could help.This was sent in reply to someone else...." Our T-Mobile.com passwords are sometimes a bit picky. For...
View ArticleLied to by Store Rep
My wife and I have been with t-mobile for many many years now. A few years back for her job she needed a work line and a data stick for her laptop (home nursing). The company ended up going out of...
View ArticleWARNING: unlimited talk+text plan price does NOT include text??
On my account in both mytmobile.com and on the tmobile mobile app my plan charge is listed as $79.98BUT on my bill every month it is listed as $99.98 Help me understand this. I have an unlimited talk...
View ArticleWaived Activation fee appears on first bill?
Was viewing my first bill online and I see that I am being charged for the Activation Fees that were supposed to be waived.To say that I was upset is an understatement. I called customer support and...
View ArticleHow do I go about stopping e-pay & get bill by us mail?
How do I stop e-pay & get us mail delivery for bill?
View Articlecannot refill online using chrome, safari or firefox
I've tried with 3 browsers on my Mac: with chrome, safari and firefox I go to my account, I click on "Add funds using credit card, debit card, or checking account" link andI am getting nothing more...
View Articlecharging activation fee on first bill that should be wavied?
I just transfered my phone number from AT&T last month online at T-mobile website. I only purchased the sim card and joined to the "Value Plan". At the same time, I found out T-mobile also had a...
View ArticleQuestions Regarding Mobile Hotspot Acocunt
Hello, Question One:I have recently purchased a Sonic 2.0 Mobile Hotspot with a 6GB plan. I do not have a T-Mobile phone or account. When the website ask me to create my account by typing in my 10...
View ArticleBilling History for PrePaid Account
Is there any way to view billing history for a prepaid account. I get an email every month but no charge or tax amounts are listed.
View ArticleUnauthorized charge on credit card by Vesta T-Mobile
Spend 47 minutes this morning on the phone with T-Mobile and Vesta T-Mobile billing departments trying to figure out why my credit card was charged $70.00 for service that had never been used. 7 -...
View ArticleIt's 2013 and I cannot view my bill online.
I can not view my bill online. At all. There is no button anywhere. My bill has mysteriously increased since last month and here I have no way of checking to see what the cause of it is. I then log...
View ArticleActivation Not Waivered
I signed up for service on March 5th, early in the day, when there was a promotion going on that I could get the nexus 4 for $100 with a $50 mail in rebate. In adititon to that I was supposed to...
View ArticleFinancial difficulties
I had some financial difficulties over the last few months and fell behind on my T mobile bill because I had lost my job. Today I got a bill starting that my account is now not only suspended, but...
View ArticleCan not refill via credit / debit card for months
For the last few months I've been unable to refill via credit card with any browser through wifi or 3G, very infuriating and inconvenient. I am seriously thinking about leaving T-Mobile if I can't...
View ArticlePop-up bills evil and broken
Hi Jessica, PDF bills are broken yet AGAIN. Now they want to be displayed in a pop-ups. Any usability expert can tell you that this is wrong (and do so on their annual top-10 design mistakes of the...
View ArticlePlease help me stop unauthorized third party "premium" services
My father's line is suddenly being charged $9.99 from 8004166129 ASTRLGY2U85739. I just got the bill that says it started 12/31/2012 and now I see another charge for the same amount on 1/31/2012. I...
View ArticleAccount changes: Billing
Whenever you make an account change that impacts your monthly charges, you can expect to see additional charges and/or credits on your next bill. Depending on your billing method (Bill Arrears vs. Bill...
View ArticlePorted out # less than 24hrs into next billing cycle = charged for the whole...
I had been a loyal T-mobile customer for close to 10yrs. I decided to make the switch to verizon to take advantage of a corporate discount. My billing cycle ended 2/23, I ported out on 2/24. This...
View ArticleFuzzy Math On T-Mobile Bill
Last May my wife and I bought two phones at a local T-Mobile store which monthly payments are made. I just now noticed on my current bill that they have one phone listed as being purchased in May and...
View ArticleSwitched person of responsibility on account
I recently changed the person of responsibility on my account. So now I have a different account number. There was a bill under the old account but nothing yet on the new account when I log in on my T...
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