WARNING: unlimited talk+text plan price does NOT include text??
On my account in both mytmobile.com and on the tmobile mobile app my plan charge is listed as $79.98BUT on my bill every month it is listed as $99.98 Help me understand this. I have an unlimited talk...
View ArticlePlease help me stop unauthorized third party "premium" services
My father's line is suddenly being charged $9.99 from 8004166129 ASTRLGY2U85739. I just got the bill that says it started 12/31/2012 and now I see another charge for the same amount on 1/31/2012. I...
View ArticleFinancial difficulties
I had some financial difficulties over the last few months and fell behind on my T mobile bill because I had lost my job. Today I got a bill starting that my account is now not only suspended, but...
View ArticleBill Current & Bill Arrears: Billing
There are two billing methods for postpaid customers – Bill Arrears and Bill Current. Accounts activated on or after May 20, 2012 will have Bill Current. Accounts activated before that date are billed...
View Articlecharging activation fee on first bill that should be wavied?
I just transfered my phone number from AT&T last month online at T-mobile website. I only purchased the sim card and joined to the "Value Plan". At the same time, I found out T-mobile also had a...
View ArticleGalaxy S3 rebate runaround- need answers please
I purchased my Galaxy S3 from a retail store on 1/1/13. I was told that I was eligible for a $200.00 rebate card by not only the sales person at the store but also by a rep from customer care. I have...
View ArticleBilling PDF Issues
I don't understand at all why the bill printing option has been an issue for this long (far longer than I was aware). Paperless was supposed to be easier for everyone. I get it that software issues...
View ArticleCan not refill via credit / debit card for months
For the last few months I've been unable to refill via credit card with any browser through wifi or 3G, very infuriating and inconvenient. I am seriously thinking about leaving T-Mobile if I can't...
View ArticleEquipment Plan Payment
I just made a payment online toward my equipment of 80.00 and it shows on my recent payments as equipment payment, but it also shows that it reduced my monthly bill by 80.00 dollars. On the receipt i...
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EIP Balance Payments
You can pay extra toward your EIP balance in any amount, at any time. The extra payments will not reduce your monthy installment amount, but it will reduce the number of installments you have left to...
View ArticlePayments: Billing
Making a PaymentBill Consolidator Process for Fiserv (Bill Payment Vendor)Bill payment optionsBillFloatEIP Balance PaymentEquipment Installment Plan (EIP)Future Dated Check paymentsMake a one-time...
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How do I access my tmobile text message or call records online without a usb...
How do I access my tmobile text message or call records online without a usb to connect my phone to my pc?
View ArticleBilling FAQs: Pay in Advance
Do I have to pay a deposit to activate my service?Do I have different plan options?What happens when I run out of airtime minutes?How are long distance calls charged?What happens if I do not use all of...
View ArticleEarly Termination Fee Support
I'm on the $50 monthly plan for two people that is "supposed" to give us unlimited everything. So we're paying $100 total plus the extra fees and monthly fees to pay off our smartphones. What I'm...
View ArticleHave to reset password. Constantly.
I see other people are having this problem and I thought with a little translation I could help.This was sent in reply to someone else...." Our T-Mobile.com passwords are sometimes a bit picky. For...
View ArticleWebstick cancellation issue.
I cancelled my webstick on 1/29/13. At that time I paid up whatever was due and was told that nothing else was owed. I have been getting recorded messages saying that I needed to call T-Mobile to...
View ArticleOnline payment with credit card not working
I have been trying for a week to add minutes to my prepaid account with a credit card but the links on that page do not work. I tried the "Credit or Debit Card" radio button and the "Electronic Check "...
View Articlemysterious $9.99 charge on my bill
I have a charge from textelent llc for $9.99 on my bill after researching this it is deffinatly a scam there are warnings all over google how do I get this fixed
View Article3-3-2013 – The End of Customer Service/Bait-&Switch
After avoiding the smart phone craze as long as possible, my new employment required that I update my old Razr. Well, as a T-mobile customer for over 15 years (Since they were called Voicestream), I...
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