usage
just wondering if anyone knows ....i have two phones on one account but i can only view one phones usage but the other one shows usage as o o ooo..anyone know why it would not show te usage for my...
View ArticlePlacing order, sales tax is 65%?
I am an existing prepaid user looking to switch to a 2 person family plan, both of us getting a Galaxy S3 (If that makes a difference). Going through the check out proceedure and everything was fine...
View ArticleUtility User Tax: Billing
What is it?A Utility User Tax is charged by your city for the use of certain utilities, such as: TelephoneWireless and long distance servicesElectricityGasWaterSewerSanitationCable television...
View ArticleMisapplied payment: Billing
Your payment may be misapplied for the following reasons: You did not write your account or mobile number on a payment sent by mail.You mailed a single payment that was intended for two accounts.You...
View ArticleLate call charges: Billing
There may be times when calls do not charge to your account until one or two bill cycles after they occur. These are known as late billables. Although late billables are commonly associated with...
View ArticleDoes a .edu email give you a student discount at T-Mobile
hey everyone, So i just got into a grad program at UCLA and they gave me a new .edu email address. I am switching carriers soon and I did a little research to see what I could get as a student. It...
View ArticlePrevious Prepaid Redeem History
Hi, My prepaid number was compromised due to Tmobile internal error and I went in store so customer service finally "tries" to fix it with the help of store manager next to me. They assigned me a new...
View ArticleClik here to view.
This is what I think of T-Mobile's customer service.
I am a brand new user as of April 1st, 2013. When I signed up for the $50 plan, I ordered a Nokia Lumia 810. After I got the phone, I found out that I had little to no service at home, and absolutely...
View ArticlePayments Index
Making a PaymentBill Consolidator Process for Fiserv (Bill Payment Vendor)Bill payment optionsBillFloatEIP Balance PaymentEquipment Installment Plan (EIP)Future Dated Check paymentsMake a one-time...
View ArticleWill I lose my prepaid plan?
I am currently signed up for T-Mobile's $30 prepaid plan (unlimited text and data, with 100 minutes per plan). Recently, T-Mobile has moved to a no-contract business model. The cheapest plan I can find...
View ArticleQuestions Regarding Mobile Hotspot Acocunt
Hello, Question One:I have recently purchased a Sonic 2.0 Mobile Hotspot with a 6GB plan. I do not have a T-Mobile phone or account. When the website ask me to create my account by typing in my 10...
View ArticleGalaxy S3 rebate runaround- need answers please
I purchased my Galaxy S3 from a retail store on 1/1/13. I was told that I was eligible for a $200.00 rebate card by not only the sales person at the store but also by a rep from customer care. I have...
View ArticleMicro Sim Activation Kit
I got two of these Micro Sim Activation Kits and I didn't end up needing them. I do know someone who needs one. Before I give it to them I wanted to be sure that after buying the card, there is no...
View Article4 charges to my credit card and no refill on my account!
Dear T-mobile, I tried to refill my prepaid account 4 times. Every time Vesta charged ny card for 75 dollars, but ny account is still empty.I was sure that you will return my money back or add them to...
View ArticleEIP at $0 balance and still have payments left?
I looked at my bill today and I saw that I have a couple of EIP payments left. I got a Sensation in 08/2011 $200 down and 20 payments of $15 i checked my bill today and it says that I have 2 payment...
View Articlebalance doesn't make sense says I'm low
My balance says that it is low I just paid it why is it low
View ArticleAccount management: Billing
Account ChangesAccount Changes and Billing ImpactsBill languageChange of responsibilityChange your due datePaperless BillingPrimary Account Holder managementUpdate your billing address Account...
View ArticleHow do I get rid of MWG Prizenity messages and billing?
On April 10, 2013, I began receiving text messages from 30211. My efforts to reply STOP were returned as invalid. I don't want this ripoff and never asked for it. Is there some way to block these...
View ArticleOnline payment with credit card not working
I have been trying for a week to add minutes to my prepaid account with a credit card but the links on that page do not work. I tried the "Credit or Debit Card" radio button and the "Electronic Check "...
View Article$99 Phone Offer Misleading for Existing Customers!
Today's dealings with TMO have really cemented my feelings about how poorly existing, long-term customers are treated. When inquiring about the new value plans within a TMO store, I was informed that...
View Article