New Plans, Migration Fee and Announcement?
I've been a T-Mobile customer for over 8 years and was extremely happy up to this point. However, these new plans sort of have me rethinking my stance about T-Mobile. While I applaud them for...
View ArticlePrizenity -- Unsolicited $9.99/mo charge??
On April 9th I received a string of text messages stating the following from the number 30211: MWG Prizenity: 30 msgs/mo @$9.99/mo Reply HELP for help.Input pin code # 1271 at...
View ArticlePremium Services
A few minutes ago I had complain about services that we never used. T-Mobile representative told me that I have to pay for those "services" anyway because they have contract with Motime.com, SendMe,...
View ArticlePREMIUM SERVICES I have never signed up for
On my December bill I have a charge of $19.98. I paid the bill as a always do but would like to get the credit back for the charge I haven't signed up for. If this is some service for long-time...
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Rebate Disappointment
First, if this is not the right place for this, then I apologize in advance I am really disappointed and upset with T-Mobile right now. In February, I renewed my plan into another 2 year contract...
View ArticleNew customer - disappointed in T-mobile service - my options ??
Long story short - Everything I've been told by T-mobile - right from when I signed up to what my monthly bill should look like is incorrect. My corporate discount is not applied correctly. My...
View ArticleCheck usage: Billing
We know you may not have time to keep track of every minute you spend on the phone. That's why wherever you are, we make it easy for you to find out basic information about your current rate plan...
View ArticleWhy do you think I hate tmobile and their customer service
I recently had to replace my samsung galaxy s2 because the phone stopped working. So great I get my new phone and i go through the return process and I put the broken phone in the box they sent me and...
View ArticlePorted out # less than 24hrs into next billing cycle = charged for the whole...
I had been a loyal T-mobile customer for close to 10yrs. I decided to make the switch to verizon to take advantage of a corporate discount. My billing cycle ended 2/23, I ported out on 2/24. This...
View Articleusage
just wondering if anyone knows ....i have two phones on one account but i can only view one phones usage but the other one shows usage as o o ooo..anyone know why it would not show te usage for my...
View ArticleWhy don't prepay plans allow payments from a banks online bill payment?
I used to be a flex plan customer but was converted to prepay last year. When I had the flex pay plan I could pay via my bank's online bill payment but that option is not available for prepaid...
View ArticlePrintable Format for bill?
There used to be a link to display my bill in an HTML based format laid out for convenient printing, to look much like a paper bill. This option used to exist before the short time you had the pdf...
View ArticleHow do I find my account number?
I was wondering how do I find my account number, I am a pay as you go user, so the help doc doesn't help at all.
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Migration Fee payments
I am currently on a Family plan using Even More 3000" ($99.99)Unlimited Text for Families" ($20)Even More Add a Line ($5 x 3 = $15)2GB Data ($20)200MB Data ($10)Discounted International calls = +7Total...
View ArticleTmobile has the WORST customer service and bad policies
So on October 19, 2012 I went in to a tmobile store to pay my bill and while I was there I made the representative aware of a problem that I was having with the power button getting stuck. So they...
View ArticleT-MOBILE REBATE RUNAROUND.
I WENT TO A T-MOBILE RETAIL STORE IN DECEMBER LOOKING TO UPGRADE JUST ONE OF MY LINES BUT WHEN THE SALES REP INFORMED ME OF THE "GREAT DEAL" THEY HAD I WALKED OUT THE STORE WITH 3 NEW PHONES.I...
View ArticleThird-party Bill Pay Services?
In the past I've been unable to register T-Mobile with my third-party billing service. T-Mobile rejects it when the service attempts to register. Does anyone know if this will be fixed? Having all my...
View ArticlePrizenity -- Unsolicited $9.99/mo charge??
On April 9th I received a string of text messages stating the following from the number 30211: MWG Prizenity: 30 msgs/mo @$9.99/mo Reply HELP for help.Input pin code # 1271 at...
View ArticleTmobile extend my contract for another 2 years without proper notice
I’m writing regarding my account number 6262832126 My family have been a long and loyal customer to T-mobile for more than 8 years now. I'm still under contract from Feb 2011, which is due at Feb 2013....
View ArticleChange of responsibility: Billing
A Change of Responsibility (COR) is a change in billing responsibility from one person or business to another person or business. Note: Only the Billing Responsible Party on an Individual account or an...
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