I had been a loyal T-mobile customer for close to 10yrs. I decided to make the switch to verizon to take advantage of a corporate discount. My billing cycle ended 2/23, I ported out on 2/24. This week I recieve bill for the month of 2/23-3/23...I have no problem paying the prorated fee that accounts for the one day overlap. I've called CS several times to explain my case be each time am told the scripted response of, "The T&Cs state that you must pay the entire month".
I have been out of contract for several years. If you look at the top of the T&Cs page it states:
Did you activate (or renew) service prior to December 30, 2011? If yes, please click the date for the applicable version of the Terms and Conditions: July 24, 2011 | July 18, 2010 | June 28, 2008 | December 2004.
The answer is yest I did. The 2011 T&Cs do not apply to my account. The July 18, 2010 T&C states in section 3:
If you port your number, you may be responsible for all usage and Charges through the end of your current billing cycle.
May doesn't sound so definitive to me. It should be up to the descretion of the CS representative to do the right thing and prorate the bill. The 2008 and 2004 T&Cs state nothing about charges associated with porting your number to a different carrier.
I'm being told that my only course of action is to write a letter to the CS department and mail it in. At this point the time and cost of the numerous CS employees that have been involved in this dispute far exceeds the amount of the final bill. I never had an issue as a customer and had even thought of coming back if/when my corporate discount expires but this sure is leaving a sour taste in my mouth. It's like a bad break-up.