Filing bankruptcy: Billing
If you file bankruptcy, mail your notice(s) to us at the following address: Bankruptcy DepartmentP.O. Box 53410Bellevue, WA 98015-3410 Be sure to include your T-Mobile account number, Social Security...
View ArticleLate Fees: Billing
What is the late fee?Per T-Mobile's Terms & Conditions, you may be charged a late fee of either $5 or up to 1.5% of the balance not paid by the due date shown on your statement.You automatically...
View ArticleWrite-off accounts: Billing
If your account balance remains unpaid after several attempts to collect the charges, T-Mobile's final action is to write off the account and assign it to an outside collection agency. After entering...
View ArticleBill Consolidator Process for Fiserv: Billing
Bill consolidation is the process by which T-Mobile distributes its eBill billing statement electronically via the bill payment vendor Fiserv. By distributing the eBill though Fiserv’s banking network,...
View ArticleContract Information: Billing
We’ve heard you! We know that no one likes to be chained to an inflexible contract. That’s why T-Mobile has done away with two-year service contracts. After March 24, 2013, any customer activating on a...
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I-Billing Setup & Reporting: Billing
I-Billing is a Business Account feature offered by T-Mobile to help you get information on your charges and call history. With I-Billing, you can save time and gain valuable insight into your wireless...
View ArticleI-Billing FAQs: Billing
I-Billing is a Business Account feature offered by T-Mobile to help you find information on your charges and call history. This page contains some frequesntly asked questions on I-Billing For a demo on...
View ArticleI-Billing Filters: Billing
I-Billing is a Business Account feature offered by T-Mobile to help you get information on your charges and call history. With I-Billing, you can save time and gain valuable insight into your wireless...
View ArticlePremium Services
A few minutes ago I had complain about services that we never used. T-Mobile representative told me that I have to pay for those "services" anyway because they have contract with Motime.com, SendMe,...
View ArticlePREMIUM SERVICES I have never signed up for
On my December bill I have a charge of $19.98. I paid the bill as a always do but would like to get the credit back for the charge I haven't signed up for. If this is some service for long-time...
View ArticleNo paperless billing for business accounts?
I have a business account and tried to follow the steps here (http://support.t-mobile.com/docs/DOC-1784) to setup paperless billing. I wasn't able to find the correct option so I called 611. When I...
View ArticleWARNING: unlimited talk+text plan price does NOT include text??
On my account in both mytmobile.com and on the tmobile mobile app my plan charge is listed as $79.98BUT on my bill every month it is listed as $99.98 Help me understand this. I have an unlimited talk...
View ArticleMissing Credit
Hello, I've been a T-Mobile postpaid customer for over 6 years. Recently I switched to prepaid and was told that I'd receive a $5 credit on my Monthly 4G account. It's been almost a month and I...
View ArticleStop phoning me!
I bought 2 Galaxy Note 2 from bestbuy online for tmobile service but decided to cancel it but bestbuy said they already shipped it and all I had to do was refuse shipment for it to be returned. So I...
View ArticleWhy don't prepay plans allow payments from a banks online bill payment?
I used to be a flex plan customer but was converted to prepay last year. When I had the flex pay plan I could pay via my bank's online bill payment but that option is not available for prepaid...
View Articlecharging activation fee on first bill that should be wavied?
I just transfered my phone number from AT&T last month online at T-mobile website. I only purchased the sim card and joined to the "Value Plan". At the same time, I found out T-mobile also had a...
View ArticleNew customer - disappointed in T-mobile service - my options ??
Long story short - Everything I've been told by T-mobile - right from when I signed up to what my monthly bill should look like is incorrect. My corporate discount is not applied correctly. My...
View ArticleI WAS TOLD BY T-MOBILE CUSTOMER SERVICE THE FINAL BILL WOULD BE PRORATED
I have been a loyal customer of T-Mobile and under contract for 2 years. I always paid my bills on time, and appreciated all the technical support T-Mobile has given me/us. My contract for my family's...
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Rebate Disappointment
First, if this is not the right place for this, then I apologize in advance I am really disappointed and upset with T-Mobile right now. In February, I renewed my plan into another 2 year contract...
View ArticleThird-party Bill Pay Services?
In the past I've been unable to register T-Mobile with my third-party billing service. T-Mobile rejects it when the service attempts to register. Does anyone know if this will be fixed? Having all my...
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