On my account in both mytmobile.com and on the tmobile mobile app my plan charge is listed as $79.98
BUT on my bill every month it is listed as $99.98
Help me understand this. I have an unlimited talk + text family plan for $79.98 per month. WHY am I charged an additional $20 per month for texting? THe way the plan is worded, it makes it sound like the plan price ($79.98 per month) includes both unlimited talk AND unlimited text.
NOT SO. I just spoke to customer service to see if they could help me understand why my account says I have a $79.98 plan, while I am billed $99.98 for my plan (this does not include the extra charges for my data plans for each phone, the charge for my add-a-line, and the charges for taxes and fees--this is JUST for my family plan "unlimited talk + text"--the same plan that says in my account that it is $79.98). The rep let me know she could understand my confusion because of the wording, and then explained the $79.98 unlimited talk + text plan is just the BASE for the plan, and there is a $20 additional fee for unlimited texting.
Wanted to warn everyone because no one will explain this to you when you sign up for the plan; in addition, no where on the website does it explain this; no where on the bill does it explain this, no where in mytmobile.com does it explain this, and it is NOT listed anywhere in the breakdown of my charges. It is very misleading--the name of the plan is "unlimited talk + text" which insinuates both talk AND text are included at the $79.98 price. THERE IS A $20 EXTRA FEE FOR TEXT!