Spend 47 minutes this morning on the phone with T-Mobile and Vesta T-Mobile billing departments trying to figure out why my credit card was charged $70.00 for service that had never been used.
7 - count them 7 - T-Mobile represenatives who couldn't help me but could transfer me to a representative or supervisor that could. Never mind that T-Mobile had cancelled the account 7 days (due to six months of inactivity) before this supposed payment was made. Never mind that a paymwent cannot be made to a cancelled account. They were all so apologetic but no one would do anything.
Vesta argued that I made the on-line payment. No, I didn't. And besides, the card they charged had just been replaced with a new number by the credit card company. FRAUD, plain and simple. Let me repeat that, FRAUD. Vesta T-Mobile charged my card WITHOUT ANY AUTHORIZATION.
Before being transferred to the 8th person, I hung up and called my credit card company, disputed the charge and while I was at it permentantly blocked Vesta T-Mobile from ever charging again.
It will be a cold day you in know where before I EVER consider T-Mobile for a cell phone again. Not only does T-Mobile have the WORST CUSTOMER SERVICE of anyone I've ever dealt with, they have an affliate that is UNETHICAL AND SLEAZY.
Never again, T-Mobile.