After avoiding the smart phone craze as long as possible, my new employment required that I update my old Razr. Well, as a T-mobile customer for over 15 years (Since they were called Voicestream), I decided to stick with them. I did the research and found their pricing better than other providers with the Value Family Plan.
On March 3, 2013, I went to the T-Mobile store in town and bit-the-bullet. Little did I know then, that everything I was told was simply a bait-&-switch tactic. When I left the store that day, this is what I wanted and agreed to: Family Value Plan with 1000 shared minutes for three lines with unlimited Text and Data on 2 lines and a 3rd line for voice only. Monthly cost was (rounded off) 2 lines with unlimited text - $30 each, 2 lines unlimited 4g data - $20 each, 1 line - $5(free for first year) and NO activation cost. Additionally, I bought a Galaxy S3 and Optimus L9 and 2 lose/damage policies at $8 each. Total Monthly cost was to be $116 plus tax ($121 after 1 year). Add to that the 2 new phones and 3 accessories, my expenditure that day was over $1000.
First bill on 3-17-13, OVER $236. WHAT??? How can this be? The bill didn’t even include the monthly cost of $35 for the 2 new phones!
So I called T-mobile. I was hung up on the first time after 15 minutes. I call back, and another 30 minutes of my time wasted. Why? Because they couldn’t help me. I had to go to the store. 45 minutes of my time wasted on the phone.
3-25-2013, 1 ½ hours later, my billing is so messed up; even they can’t explain it. Over 2 hours of my life wasted because T-Mobile signed me up for the WRONG plan. They tried to switch me to the “no contract” plan, but that cost more money. The Value Family Plan that I wanted was no longer offered, so that didn’t help. To top it off, I still don’t think my bill is correct. I won’t know until after April 17. The saga continues.
So, after wasting over 2 hours of my time that I’ll never get back, what did T-Mobile do to make it right? NOTHING. Not one little token to compensate me for my time. Something as simple as a small good-will credit on my account, or a cheap accessory off the rack would have been a nice gesture. NOTHING. That’s NOT customer service…that’s an in-your-face slam for 15 years of on-time payments.
AT&T…here I come!