can i add a phone from another network?
I have a Android Verizon phone just wanna know if this can be added to Tmobile?
View ArticleI am unable to view my bill online
I need to submit an electronic copy of my bill to my employer for reimbursement. I have paperless billing, so I receive an email when a new bill is ready, but then I log in on tmobile.com, and I am...
View ArticlePayment made but not posted
What do you do or who online do you contact when a payment was paid online. The bank shows it cleared but Tmobile doesn't show it. The time has passed for minimum time.
View ArticleNot understanding these deposit charges
I talked to online chat help and Elaine M. was not making a lick of sense. First I'll explain what happened, and then I'll post my chat transcript. On April 10 I decided to switch from Straight Talk...
View ArticleT mobile extended my contract without proper notice
I'm writing about my contract, after been a long and loyal customer for tmobile, it is first time i have critical issue like this.in my family plan , there was 4 lines, because of family member is...
View ArticleRecieved $50 rebate instead of the $100 rebate I deserved.
On the weekend of March 2,2013, There was an online offer to purchase the Galaxy Note 2 with a $100 rebate. It was only for that weekend, so I added a new line and puchased the phone. I specifically...
View ArticleI still can't print or save my bill in pdf, is this feature still broken?
I still can't print or save my bill in pdf, is this feature still broken?
View ArticleQuestion about Rebates from Potential Customer
For the sake of my family, I'm thinking of moving our service to T-Mobile over from Sprint (5-lines onto the T-mobile simple choice family plan) even though we will end up having to pay an early...
View Articlecharging activation fee on first bill that should be wavied?
I just transfered my phone number from AT&T last month online at T-mobile website. I only purchased the sim card and joined to the "Value Plan". At the same time, I found out T-mobile also had a...
View ArticleDenied one month billing credit w/ two yrs extension+phone upgrade
On Feb 13, I purchased Galaxy II for free from the agent, named Jeanna. The price was zero after rebate($50) + one month billing crdeit. She said, I can pick up a phone from nearest T-mobile store...
View ArticlePayments FAQs: Billing
This article is designed to provide answers to commonly asked questions about payments. How do I pay my bill from my checking account using My T-Mobile?How do I pay my bill or payment reminder with my...
View ArticleLanguage Preferences: Billing
T-Mobile offers billing information in both Spanish and English. The Spanish bill appears in the same format with the same information as the English bill. If you need help reading your bill,...
View ArticlePayment reminder calls: Billing
Why we call:If the balance on your account remains unpaid past the due date, you may receive a courtesy call.If you don't answer, the system may leave an automated message directing you to call...
View Article3-3-2013 – The End of Customer Service/Bait-&Switch
After avoiding the smart phone craze as long as possible, my new employment required that I update my old Razr. Well, as a T-mobile customer for over 15 years (Since they were called Voicestream), I...
View ArticlePaperless Bills: Billing
#Paperless Billing is a service that allows you to receive your billing information online rather than in a printed, paper format. As a Paperless Billing customer, you opt not to receive a paper bill...
View ArticlePayments Index
Making a PaymentBill Consolidator Process for Fiserv (Bill Payment Vendor)Bill payment optionsBillFloatEIP Balance PaymentEquipment Installment Plan (EIP)Future Dated Check paymentsMake a one-time...
View ArticleCan you transfer prepaid credit to a Simple Choice plan?
Right now my family has 4 prepaid phone numbers through T-Mobile. We are interested in transferring to a family Simple Choice plan, however we are wondering what will happen to the remaining credit...
View Articlecan i add a phone from another network?
I have a Android Verizon phone just wanna know if this can be added to Tmobile?
View ArticleResetting MyTmobile, phone not available
Can someone help me reset my MyTmobile account password. My phone is not available and I forgot the password Thank you
View ArticleRecieved $50 rebate instead of the $100 rebate I deserved.
On the weekend of March 2,2013, There was an online offer to purchase the Galaxy Note 2 with a $100 rebate. It was only for that weekend, so I added a new line and puchased the phone. I specifically...
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