T mobile extended my contract without proper notice
I'm writing about my contract, after been a long and loyal customer for tmobile, it is first time i have critical issue like this.in my family plan , there was 4 lines, because of family member is...
View ArticlePayment made but not posted
What do you do or who online do you contact when a payment was paid online. The bank shows it cleared but Tmobile doesn't show it. The time has passed for minimum time.
View ArticleAccount refill required
In the overview "My account status" I receive the information for Account status "Account refill required". I just had my account refilled two weeks ago and the balance is about $30 (pay as you go)....
View ArticleQuestion about Rebates from Potential Customer
For the sake of my family, I'm thinking of moving our service to T-Mobile over from Sprint (5-lines onto the T-mobile simple choice family plan) even though we will end up having to pay an early...
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Online debit card page blank
Why is the credit card debit card page blank? Why can I not pay my bill online?
View ArticleRecordings
My contract ended in February this year. T-Mobile has record on Jan 4 that I asked the procedure to cancel. I also called two weeks later to have an extension to pay my bill because we had to pay two...
View ArticleHow do I assign a name to a phone number in my recent activity?
In the past I recall having the ability to type in the name of who a phone number belongs to so that on my "Recent Activity" it will show their name instead of their phone number. I can't remember...
View ArticleMissing Credit
Hello, I've been a T-Mobile postpaid customer for over 6 years. Recently I switched to prepaid and was told that I'd receive a $5 credit on my Monthly 4G account. It's been almost a month and I...
View ArticleLanguage Preferences: Billing
T-Mobile offers billing information in both Spanish and English. The Spanish bill appears in the same format with the same information as the English bill. If you need help reading your bill,...
View ArticleWhy do I have "use charges" of 9.99 on my bill? I have never had this charge...
Why do I have "use charges" of 9.99 on my bill? I have never had this charge before.
View Articleeip payment
I followed the directions for paying on my eip but the pop up said payment could not be processed but then that amount got posted towards my monthly bill. how do I get the money allocated to the right...
View ArticleFCC (or was it FTC) files suit against phone crammer/scammer
I picked up this news item last week when I was out of the country. Edit: Just found news item. It was the FTC. The FCC has a page on their web site about cramming and where to file a...
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$869.00 Bill!!! Getting the run around after promised credits
I went in February to a local T-Mobile location and this young lady explained to me and my husband how we were on an old plan and that we could save money if we switched over to their new value plan....
View ArticleSomeone needs to fix this...
Ok, let me just start of by saying that I've had less than a handful of problems from T-mobile since I started with them back in 2008. If it was a problem, it was a very large problem and they took...
View ArticleWaived activation fee billed on first statement
As others have posted I was charged activation fees and associated taxes on my first bill. Switched 4 lines from AT&T 03/02/2013. I went to my local store because they told me it was same as...
View ArticleQuestion about Rebates from Potential Customer
For the sake of my family, I'm thinking of moving our service to T-Mobile over from Sprint (5-lines onto the T-mobile simple choice family plan) even though we will end up having to pay an early...
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Balance still shown $2.3, even I added $100 to the plan for four days
Can someone tell me what's going on? Thanks,Shang
View Articlecancelled plan but need copy of final bill.
i cancelled my account and lost the copy of my last bill. i need a copy of it because my new provider is helping pay my ETF. any guidance is appreciated.
View ArticleAutomatic bill payment in lieu of credit check
I have noticed how it is fairly easy to set up automatic bill payment from a bank account in order to pay my phone bill. Being aware of the latest changes in how T-Mobile did away with contracts, I was...
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