My minutes expired on Monday so I made a new payment of 30$, which is the...
My minutes expired on Monday so I made a new payment of 30$, which is the amount I have to pay according to my plan. But still, the numbers haven't been reset and it still says I have to make a new...
View ArticleHow long does it take to process a refund?
I decided to try T-Mobile and was told a deposit was needed. Then I decided against T-Mobile, so I returned everything unopened and then called to cancel the service and told me I will receive my...
View ArticleBills and refill statements for prepaid plans
How can I access bills and refill statements for my prepaid plan? Looking at the "My T-Mobile" account section I cannot see them. Thanks
View Article2 bills for same month
Hi, I have received 2 bills one dated 5th Jan and other dated 7th Jan. Though the 2nd billing states as 7th Jan it was in fact created only last week. I reached out to customer service over call to get...
View ArticleWaiver of ETF
Hi, I moved out of USA to India and had to terminate my contract with T-Mobile, I was told by the representative to send in an Govt issued Id from India to crresponse@t-mobile.com. I have sent them an...
View ArticleWhy don't I get an email receipt for monthly payments?
I'm a post paid customer that has two lines. Why do I not get an email receipt for payment? This is or should be an automated response from the payment system.
View ArticleSign up for or cancel paperless billing
Learn how to sign up for (or cancel) Paperless Billing, a free service that allows you to receive your billing information online rather than in a printed, paper format. To get started and use this...
View ArticlePhone verification required for online refill payment?
I have had T-mobile prepaid for several months now, and have been able to refill my account online with no hassle. Payments have always been instantaneous and confirmed via text message. But tonight,...
View Articleif i had a account a year ago how do i see my bill
i trying to view my last bill but they won't let me
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Auto pay failed me....
I switched over to T-mobile from Verizon last year in October. At that time I was given an option to have auto pay activated on the account. My phone is currently off and the rep stated that there was...
View Articlewhere do i submit a website issue?
i'm experiencing an issue using the chat support, getting an unexpected message and unable to start a chat session. where can i submit the defect report? unable to find reference to it on website.
View Articlewhy when I bought my plan announced price 122 dollars. and I should have to...
whywhen I boughtmyplanannouncedprice122 dollars.andI shouldhaveto pay$ 147?
View ArticleCancel Contract
Hello. How do i cancel contract without ETF. Have several notations in account about no service. Had several new phones and new sims. Had tmobile "engineers" out. Im paying for a service I dont receive.
View Articlemy online banking bill pay asking for t-mobile zip code and address.
My online banking bill pay asking for T-Mobile zip code and address
View ArticleCharged early termination fee with no proof of contract
I purchased a new phone in October of 2012 to replace one my son smashed. I went with the equipment installment payment plan for the full price of the phone because the TMobile representative at the...
View ArticleI am not getting my military discount
I have had an account with tmobile since December, 14. And I have yet to receive the discount. How long does it usually takes?
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Schedule payment in the future
I want to schedule a payment for two weeks for now. A single payment for the entire amount of the bill, using my credit card. It seems T-Mobile does not want me to do that. Here's what I can do:- set...
View ArticleOnline Billing Statement
HelloSorry I don't respond after the alotted time. I usually forget.My previous question..After logging in to my T-Mobile acct. There is no link to view or print my Billing Statement. Yes I'm a...
View ArticlePorting out of Tmobile Prepaid Question...
Hi I have an active Tmobile Prepaid line which is currently on the pay by the minute rate plan. I know if I have any balance on it that it will be lost if I port out of Tmobile. My question is....Can I...
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