@Home line on Simple Choice Plan
I just changed to a Simple Choice plan and I'm getting 2 chargesfor it. One is the $10 add a line and the other is a $5 for the Even More Plus @Home. Is this the correct charge?
View ArticleHi, For tax purposes, I want to download my bills as PDFs, as I don't have...
I followed the advice at View payment history
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Prepaid Account members CAN NOT get call / text Logs. Why?
i know what t mobile says.......its not for prepaid...only postpaid can get call/text logs... Lets look deeper into this. we all know the only logical reason why tmobile wont give prepaid people call...
View Articlewhy am i unable to see text message usage on my billing details?
In my usage logs online, text message details are not being updated. Is there a reason for that - last update was 5 days ago. We keep records for company purposes. Please advise
View ArticleFinal bill is not prorated? T-Force please help!
Dear T-Force, I’ve been a T-Mo customer for 2 years now and my contract just ended on 1/27/14. I had a family plan with my brother under T-Mo since January 2011. In early to mid 2013, my brother went...
View ArticleOvercharged when I quit T-mobile
I was a T-Mobile customer for over 5 years, and decided to switch to another carrier last year. When I ported my number out at the end of September, I was told that a bill would be sent to me in the...
View ArticleHow do you address overcharging upon termination?
I was a T-Mobile customer for over the past decade. Recently I decided to change carriers. I called up Customer service and they said the early termination fee for the amount of time I had left on my...
View Articlecyber monday sale
Purchased a note 3 on cyber monday on tmobile website was charged $708 instead of the $612 advertised. Spoke to a rep who put me on hold and never return. Is there anyway i can get the difference...
View ArticleEmail for billing help
Hi,I started a conversation a few days ago and didn't have a chance to respond, but I was supposed to be getting a private message on how to contact TForce through email and never received one. Thanks...
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Understand your bill
Learn how to understand your T-Mobile bill. If you've registered on My T-Mobile, you can view or print your T-Mobile bill online. T-Mobile bills are split into two main sections: Monthly Summary and...
View ArticleSet up a payment arrangement
Learn how to set up a payment arrangement for your T-Mobile account on this page. This option is available only to certain customers who need assistance in paying their bill. Note: Late fees may still...
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Mobile Broadband Prepaid Auto-Renew (opted-out?!)
I have a mobile broadband prepaid account. I have setup for auto-renew. For the second month in a row, half way through my billing period (14 days remaining) I have received an email informing me I...
View Articlewebsite keep me waiting on the verify account when I try to sign up for My...
I can't sign up for My T-mobile, website keeps me waiting on the verify account page. I entered my phone number but nothing happened several times. I want to pay my bill, please help!!!
View ArticleRefund for Pre-pay Sim Card Not Functioning due to problem with Tmobile towers
Hello, i bought a pre-pay SIM card and refill data at a shop early January 2014 so that I could use my iPad for some very important business matters and emails during a specific period. It turned out...
View ArticleAccount charged $571.58 for " DEFECTIVE " phone that was returned over 2...
T-mobile customer care sucks, so i decided to try here before deciding the next step on this issue I opened a new account with t-mobile sept 2012 i believe, bought a galaxy S3 $200 down payment plus...
View ArticleAs a member of Wyndham Worldwide Operations, Inc. I qualify for a monthly...
I am to receive a discount each month of 12% as a member of Wyndham Worldwide Operations, Inc. My node is 2876447
View ArticleBILLS
I don't understand why my bill increase each moth. I paid you T-mobile, please explain me. I don't believe.
View ArticleActivation Hell
On Monday (1/27/14) I attempted to activate the $30/month prepaid unlimited text/web plan on t-mobile.com. I was able to enter the sim card info, activation code, IMEI, no problems. Next I attempted...
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