why are my prepaid minutes disappearing faster than I'm using them
After three phone calls with a total of 20 minutes of time, One text message received and one sent, I had well over 100 minutes deducted from my balance. Are there secret charges being applied. It is...
View ArticleOnline refill is not working. Phone refill is not working. How am I supposed...
My bill is due. Online refill is not working. Phone refill is not working. What am I supposed to do?> And why do I have to sign up for a community to get some support - I don't need a community - I...
View ArticleBilling Index
Billing InformationAccount Changes Bill Current & Bill ArrearsFinal T-Mobile BillFirst T-Mobile BillLanguage PreferencesOnline BillingUnderstanding Your Bill Fees & Taxes9-1-1...
View ArticleHow can I get a copy of my electronically signed EIP document?
I ordered a phone upgrade thru Tmo Online.I received the new phone package, but there is no receipt. I also didn't get a copy of EIP thru email as most people did. How can I get a copy of EIP or what...
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I-Billing Setup & Reporting: Billing
I-Billing is a Business Account feature offered by T-Mobile to help you get information on your charges and call history. With I-Billing, you can save time and gain valuable insight into your wireless...
View ArticleBilling - When is your bill late?
Is your T Mobile bill considered late the day it comes due? I owe zero but am not exactly sure when I will receive my bill. I usually pay my bills online but in case I decided to mail it, it would...
View ArticleHow can I get my account unmarked as fraudulent?
I purchased a microsim online a month ago, for use in a prepaid plan. For the sim purchase, T-Mobile gladly accepted my credit card payment. When I received the sim, I could not refill online or by...
View ArticlePayment options: Billing
OverviewT-Mobile provides the following payment options for you: EasyPayOnline at My.T-Mobile.comPaying at a payment centerPaying through the mailPaying over the phoneFinal Payment Options Resolution...
View ArticleI have one of my lines suspended due to a military deployment. Why am I still...
I have one of my lines suspended because I am deployed with the US Army in Afghanistan but I've still been charged for it on my last two bills. Why?
View ArticleWhy am I charged for a suspended line?
T-Mobile customer service rep had told me when taking a new connection that If the account is suspended when travelling out of country, then I will not be billed. After paying the bill, I suspended my...
View Articlesim network unlock code
Hello, I have a T-Mobile mobilemytouch4gQand I amout of the countryat the moment,Iam unable to usemyphonebecause of acode: "SIMnetworkunlockpin". I wanted to knowif you can helpme. myIMEI: **number...
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Premium Services Question
Hello everyone, I just received my bill today and noticed I was charged 20 dollars for "Premium Services" which I am 100% certain my father did not sign up for. I got charged 9.99 from Speed Text and...
View ArticlePrint my bill?
I cannot print my December bill. The button does not respond. I noticed others have had this same problem today and earlier this month. Sounds like the problem is at your end. All previous months...
View Articledoing a return for a online order
I may want to return my s4 (I enjoy my iphone5) better I will know by Monday if I do decide on this but if I return it it takes 3 days to return back so that could be next Friday when t-mobile gets it...
View ArticleWhy my account does not reflect the funds I just add? I have a pay as you go...
I used to have a 3 dollar per day plan, however I did not add funds during the last month. Today I added $10 dollars but my account does not reflect the new balance. Why?
View ArticleCancelling a scheduled payment
If I schedule a payment but pay earlier by manually making a payment, can I cancel the scheduled payment?
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help!!!! my phone stopped working
and I have no way to contact tmobile...I can't find an online chat option
View ArticleAutomatic Payments by Taiwan VISA credit card
HI,Whean I setting Automatic Payments by Taiwan VISA credit card, it alwys show The T-Mobile refill system is currently unavailable. is there any way to solve this problem, is T-mobie payment system...
View ArticleIs choicehotel on the discount list
How do u get a complete list of all the companies T Mobile supports for the 15% discount
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