Need assistance with internet usage confirmation
my wife was on a trip to Mexico, a few days after being there she started getting messages from TMobile re: internet usage. There are several messages that were sent to her 1st one was early morning...
View ArticleMy bank sent my payment to you electronically on the 2nd. Today is the 6th....
Payments SentPayment DetailsPayee DetailsPayment amount:$33.08Payee:T-MobileFunding account:WNB DDA 1463Nickname:T-MobilePayment type:E-pay Address:PO BOX 790047Payment option:Automatic Bill due...
View ArticleNo Prorated Final Bill? Lame.
I have been a T-Mobile customer since the days of VoiceStream Wireless, and so has my wife. All told, we've been T-Mobile customers for more than 22 combined years. Our service with T-Mobile ended this...
View ArticleTourists got screwed?
Hi All, We visited the US for 2 weeks last month and for the duration of our stay we needed a data plan to get online and book hotels while traveling etc. We visited a T-Mobile store in New York, they...
View Articleneed help.I can do everything with a local SIM,only no network.I have a...
My friend came from America.using a TM locked phone with a local SIM,she can make a call or send message.Opening the locked phone with a local SIM,the first screem isn't for the unlock code.Even she...
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Cannot add minutes to prepaid phone! Urgent!
I am a new prepaid T-Mobile customer. My phone and phone number are both from the USA. I am currently traveling in Europe. Of course, I activated the phone and added minutes prior to my departure. I...
View ArticleWhat are these on my JUNE bill please? / $11.56 LOCAL AIRTIME, LONG DISTANCE...
What are these on my JUNE bill please?$11.56 for LOCAL AIRTIME, LONG DISTANCE and / INTERNATIONAL CHARGES$7.96 MESSAGING CHARGESExplain in detail all these please!
View ArticlePre-paid plan suspension
Hi there, I'm currently on a pre-paid plan and will soon be travelling overseas for a month. I'm wondering if I can simply skip my next due payment while I'm away, then refill my account on my return...
View ArticleHow to view my call log from MyTmobile?
Maybe i dont get it, but everytime I hit manage, and I'm supposed to go to "Manage > Billing & Payments > Account Activity", im back at the home page!!! Someone please tell me EXACTLY where...
View ArticleCan't pay my phone registration fee
Every time I I try to access the payment options page, the site logs me out. I figured it was just something temporarily wrong with the website, but it's been a day and it's still happening. Someone...
View ArticlePaperless billing broken AGAIN
When I click on the View my Bill link, the expected page flashes, but then I'm returned to the home page again. (I have found workarounds for past transgressions, but not for this. Have you?) I've been...
View ArticleMy data usage is not accurate. I changed phones because it was not...
My data usage is not accurate. I had to change phone because it was not functioning correctly.
View ArticleA chargeof $9.99 for 8002143057 SPEED TEXT91644 on July 18 at 10:00pm is on...
A charge of $9.99 for 8002143057 SPEED TEXT91644 showed up on my bill and I do not know what this charge is for. I would like this removed form my bill please. thank you
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Data connection problems??? + billing questions
We've been T-Mobile customers for more than 10 years, & I'd love assistance from tmo_jessicab, as she was able to help quickly a couple of years ago, particularly with my billing questions. Just...
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View ArticleNo bill on line...why ?
Hello, I have a unlimited plan with international option. I can not have my bill online to see my activity. Do you know why ? Tmobile ask me to refill my account every month but they never give me my...
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