Where are my minutes going?
Just re-filled my pay-as-you-go phone with unlimited texting, no data, and $15 worth of minutes. I made one call to voicemail, but now my account is telling me I only have 0.80 cents left. I checked my...
View ArticleWhere is My Internet pass posted I received the Thank You email but can't...
I just purchased an internet pass and can't find the credit.It says it might bill Me $0.20 per Megabyte I don't want thatI want My pass to show up.Too My Account Manager on My computer never has...
View Articlemysterious $9.99 charge on my bill
I have a charge from textelent llc for $9.99 on my bill after researching this it is deffinatly a scam there are warnings all over google how do I get this fixed
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Phone representative sold me a wildly different price than what I found on...
I recently went through the customer page to see about the pricing on a new phone since the Galaxy 4S is at $0 down right now. I added it to my cart and the website said I would get some discounts on...
View ArticleNo bill on line...why ?
Hello, I have a unlimited plan with international option. I can not have my bill online to see my activity. Do you know why ? Tmobile ask me to refill my account every month but they never give me my...
View Article30 minutes to send an image?
I was out for a ride in the country, and tried to send an image via text message to a friend in SC. Tried...and tried...and tried...and tried...waited over 30 minutes while it still showed "sending"....
View ArticleWhat SHOULD my ongoing monthly bill be?
I'm sure this is going to come off as a rant/vent and to some extent it is...but maybe someone, somewhere can tell me what my bill for service (ignoring any equipment purchases) is going to be?Recently...
View ArticleTechnical Question: My screen is black. The phone is on, but can not see the...
Technical Question: My screen is black. The phone is on, but can not see the screen. The screen is not cracked at all and has not been dropped. Please send a solution asap. Thank you
View ArticleHi! I was wondering what do you charge for international roaming. I was in...
Hi! I was wondering what do you charge for international roaming. I was in Japan last week and used my phone for 5 to 10 minutes of net surfing and got an extra charge of $128.91.
View ArticleNightmare w/ 611 Cust Care
I'm not exactly sure what to do at this point. Every single time that I call 611 and speak to either a customer care rep or a cancellation rep, I get off the phone and realize that my account has been...
View ArticleHelp/I am a handicap person , I put $50.00 on my account already , Ido not...
I paid $50.00 ,my bank was charged but shows here $00.00 /Please help Thank you,
View Articlei need to dispute bogus 9.99 charges
I need to dispute bogus charges from a spam texter for "premium services" I didn't sign up for or agree to pay for.
View ArticleWhy am I being charged a migration fee if I am not switching plans?
WHy are they charging me a $50 migration fee when I am NOT switching plans? I am just upgrading my phone! I am a classic plan member and my contract is 14 months in.
View Articleemergency!!! i think my phone is disconnected!!
please help me i cant call 611 from my phone and i cant login to my account, i spoke with financial care today and they told me i was secured for one more day but now i think my line has been...
View ArticleYour My TMobile website says it is down, meaning I can't login to pay or talk...
I would imagine this is already noted, but each time I have attempted a login on My TMobile this past week, it says the website is currently unavailable while you 'make improvements'. This means I...
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Why was I charged $114.80 for roaming and $10.00 for messaging charges?
Before I went to The Bahamas I paid my bill so I had a zero balance. I used my cell phone in the hotel with wi fi and if I was away from the hotel and used my phone I would get the wi fi signal so I...
View ArticleWhy isnt my Google Play allowing me to bill purchases to my T-Mobile account?
I have been trying to bill my google play purchases to my account but it is giving me an error message to try again later or contact my service provider. What is wrong?
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