Billing Issue
My company (Fidelity) offers a 15 percent discount. In order to ensure my discount I had an agreement with your representative to amend my contract so the discount could be applied immediatly....
View ArticleWhere is My Internet pass posted I received the Thank You email but can't...
I just purchased an internet pass and can't find the credit.It says it might bill Me $0.20 per Megabyte I don't want thatI want My pass to show up.Too My Account Manager on My computer never has...
View ArticleI give up.
I never wanted the JUMP! plan. I paid for 2 new phones up front and out of pocket. I couldn't think of a good reason JUMP! would benefit me, so when the representative at the store asked me if I...
View ArticleNovember 16, 17 Rebate being REFUSED
Not sure why my rebate was being refused, as I walked in and setup the brand new account with my brand new note ii and assured that the plan I had was all in accordance with everything. This is the...
View ArticleCanadian customers?
As a Canadian, could I purchase a t-Mobile Mobile Hotspot, with 5Gb. All paid for with a Canadian credit card, using my Canadian address? I would like to use a t-Mobile Mobile Hotspot during vacation...
View Articlepay as you go
Hi I wanna start a pay you go plan an was wondering how much it cost to ge
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Phone representative sold me a wildly different price than what I found on...
I recently went through the customer page to see about the pricing on a new phone since the Galaxy 4S is at $0 down right now. I added it to my cart and the website said I would get some discounts on...
View ArticlePayments Index
Making a PaymentPayment OptionsBillFloat Payment ServiceEasyPayEIP Balance PaymentEquipment Installment Plan (EIP)Future Dated Check PaymentsOnline PaymentPayment ArrangementsRefill your Pay in Advance...
View ArticleUK Visitor to US
I bought a T-Mobile phone in San Francisco two years ago which I topped up with credit while in California. Next Tuesday I return to New York for one week and would like to have the phone topped up...
View ArticleDispute Needed A.S.A.P.
I need to Dispute my bill charges immediately.I do not agree and never gave consent to any charges I have received. I need to access the Online Tech Live Chat. I definitely do not want to call Customer...
View ArticleMMS send failure
Do I have to enable my cellular data in order to be able to send MMS messages? I have an iPhone 4 and unlimited texting without a data plan. If I enable my cellular data to send a MMS message, will i...
View ArticleCorporate discount not applied to first bills?
Hi everyone,I just started my T-Mobile service and when I called to sign up for corporate discount I was told it will kick in after 1-2 billing cycles. That is tolerable - I am ok with it taking some...
View ArticleWhy am I being charged a migration fee if I am not switching plans?
WHy are they charging me a $50 migration fee when I am NOT switching plans? I am just upgrading my phone! I am a classic plan member and my contract is 14 months in.
View Articlewhy was I charged 200 on my 7/17/13 bill?
I changed to a single person billing from a family billing because Mr. Neil Wernsing when off my billing. I received my bill with payment due July 17, 2013 and it showed I was charged $200 for...
View ArticleI was told that my bill would include the equipment fee
When we signed up for T-mobile, we were told that our device fee would be included in our monthly billing. Our monthly billing started off at 116. then jumped to $155, why has there been no decrease in...
View ArticleI have changed my plan to $50.00 plan which includs an unlimited usage of...
I have changed my plan to $50.00 plan which includs an unlimited usage of data,taxing,calls,and so on why I got charged :monthly charge$53.99,data charge $50.14,and 54.05 for taxes??? why!! Qasim Sarwary
View ArticleI have been trying to pay my bill for the last 2 hrs,what is wrong? I did...
i HAVE BEEN TRYING FOR THE LAST 2 HRS TO PAY MY BILL, I AM VERY FRUSTRATED, I GAVE THE GUY MY NEW CARD # ,IT JUST WONT ACCEPT IT, IT SAYS IS INVALID..
View ArticleWrongful early termination fee charge and poor customer service!
Here is the recap about the whole story: On April 18, 2011, my friend and I purchased a non-contract family plan in a T-mobile store. I still have the original purchase agreement.On November 1, 2012,...
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