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The discount is missing in my first bill
HI, I register and active my sim card recently in local store. The agent of the store told me that I can have 10% discount as Columbia University staff, and he help us to apply for the discount. Later...
View ArticleHow do I turn off SMS (text message) billing notifications from numbers 456...
I get an insane number of notifications. Payment is due in 3 days. Payment is due tomorrow. Etc. How do I turn off all that?Thank you!
View ArticleI recently bought a new phone that is to cost $10.00/month. I was under the...
I recently bought a new phone that is to cost $10.00/month. I was under the impression that I would be able to pay the installment with my regular payment. Is that right or do I have to make a separate...
View ArticleMicro Sim Activation Kit
I got two of these Micro Sim Activation Kits and I didn't end up needing them. I do know someone who needs one. Before I give it to them I wanted to be sure that after buying the card, there is no...
View ArticleWill I get charged a past due amount if I ignore the partial charges?
I recently purchased a Samsung Galaxy S4 for $580.00, and have an EIP implemented. Instead of waiting to pay a certain amount per month, I've been submitting payments in small increments each week. For...
View ArticleRunaround and no refund after being double-billed
Back in June I had contacted T-Mobile to have my billing due date adjusted from the 13th to the 28th, to better fit my pay schedule, which they were able to do. As expected, my June bill (due in July,...
View ArticleI HAVE NO SERVICE!!!! I CAN'T PAY ONLINE AND I CAN'T PAY OVER THE PHONE*233*...
I HAVE NO SERVICE!!!! I CAN'T PAY ONLINE AND I CAN'T PAY OVER THE PHONE*233* AND I WENT TO THE STORE AND THEY CAN'T PULL UP MY NUMBER. WHAT IS GOING ON???
View Articleauto payment refund.
hi my name is kwangwook choi,i used ***-***-**** t-mobile prepaid line when i was student in america,but i leaved america on july 4th so i didn't use any service with my ***-***-**** line.i tried off...
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Support for third party bill pay service's
I was wondering if I can use my bank's bill pay service to pay by bill. It ask for the name of the company (T-Mobile), my personal account number and address & zip code for the company's bill I'm...
View ArticlePUK Code
Can anyone assist me with getting a PUK code this evening? Chat is closed and this is my only phone. Thanks!
View ArticleHow to apply a Military Discount
I was supposed to receive a message to apply a military discount but I can not find the message on my device or email.
View ArticleWon't finish processing payment
I get to the page where I put in the verification numbers for my card and then it takes me to a page that says refill account so I click that and then it takes me back to the page where I first started.
View ArticleWebsite says my credit card is invalid when payment with same card was made...
I'm trying to pay a phone equip installment on my phones with my credit card and the website says the card is invalid. I made a payment to it last week with the same card and it worked. Not sure what...
View ArticleCan't pay T-Mobile EIP Online
I generally like T-Mobile but I'm always having SOME trouble with your website whether it be an order won't complete, my credit card is declined or the website just is slow to load. Seriously get a...
View ArticleIs there a way to get out of my contract without a cancellation fee?
I'm currently 6 months into my T-Mobile contract and want to get out of it. I constantly have dropped calls on the daily, get no service at my home or anywhere close to it, and am constantly having sim...
View Articleincorrec billing
called tmobile last month regarding a charged that was authorized by me was told that I will receive a credit but did not
View Articleabouth my bill.
I paid my bill September 3 $55.36 and I don't got line to call nobody. Whyyyyy?
View ArticleCredit card payment failure
I am unable to use my normal credit card (Mastercard) to refill my account. I've tried from three different devices using three different browsers, but it always says the transaction failed. I checked...
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