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Sign up for EasyPay
Learn how to sign up, cancel, or change your payment method for EasyPay on this page. StepsAny changes to EasyPay (signing up, changing your method of payment, or canceling) need to be made prior to...
View ArticleHi, I have suspended my account in May 2013 until May 2014 for 1 year and...
Hi, I have suspended my account in May 2013 until May 2014 for 1 year and paid off my last bill till May.I have been charged $24.33 this month , Need to know the reason
View ArticleCalling T-Mobile Representative (Worst Experience Ever)
Hello, My family and I have been together with T-mobile for almost 10 years. I have never experience such stressful and hassle experience until now. Let me give you a little background information....
View ArticleWarranty Fee on Defective Phone
Just over three months ago, I purchased a Samsung Galaxy S4 from T-Mobile. I constantly had troubles with the battery draining too quickly, and with the phone turning off on its own. I contacted...
View ArticleWhy does my speed drop when I have an UNLIMITED account
Why does my speed drop when I have an UNLIMITED account?? This is not what I signed up for.
View ArticleI just change a new phone Prism II, I do not know how to using it for first...
I just change a new phone Prism II, I do not know how to using it for first time and I get charge for 02 messages by mistaken. I do not want to pay for it also please block it for any message or...
View ArticleRoaming exceeding your rate plan have incurred the following charge
My current usage is reporting "Roaming exceeding your rate plan have incurred the following charge: $27.00" under my Minutes tab -- can you help me identify where this is coming from? The only listed...
View Articlemy phone was stolen during a home invasion yesterday, is my phone covered for...
We had a home invasion yesterday, and during my resisting, one of the robbers was beating me with my phone while I fought to keep my wallet. They took the phone along with other items. Is my phone...
View ArticleI am unable to view my bill online.
I can login, but when I click to view my bill, it redirects me back to https://my.t-mobile.com/
View ArticleService suspended, payment plan in place
I received a text message this morning saying that my account was suspended. I set up a payment plan (the first payment will be on Friday when I get paid). Is setting up the payment plan enough to get...
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Being charged a contract termination fee after paying my bill to have my...
Hello there. So on August 19th I went to the T-Mobile store to pay my phone bill, it had been turned off the previous month and I wanted it to be on since I started school. I talked to the sales...
View ArticleBeing Processed?
Does 'being processed' mean the payment has already gone through? I'm a bit worried, because the money hasn't left my account yet.
View ArticleHow to activate my new Hotspot
Recently purchased New Hotspot device and how to activate this?
View Articlehello
my bill continues to increas, and I am on a fixed plan, please help me understand why this is happening?
View Articlewhy does my bill continue to increase?
my monthly bill contiues to increase. and I am on a fixed plan, help me understand why this is happening@
View ArticleTwo bills in the same month
I have received two bills within ten days apart ..one bill due on 9-12 the other 9-23 how is that possible?
View ArticleRefill cards
I have 4 refill cards sitting in a drawer. Will they expire if i do not use them until next year
View ArticleDESPERATELY NEED HELP
I activated a sim card yesterday with my prepaid unlocked phone. Anyways, I wanted the $30/month plan for unlimited data and text, 100 min talk. It prompted me to pay with credit card or electric check...
View Articleaccount refill required?
I recently refill my account $35, but my status shows 'account refill required' ( I'm using Pay by day plan $3) If my sim card expired, can I refund my $35 bill ???
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