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Make an Equipment Installment Plan (EIP) payment
Learn how to make an EIP payment on this page. In addition to making your regular monthly payment, you can also pay extra toward your EIP balance for any amount, at any time. The extra payments will...
View ArticleT Mobil Beta Page
Does anyone know how to go back to the regular TMobile page while online. My account got switched to this new beta page; which I totally can't stand! I think this page is horrible, and would like to...
View ArticleIs this really Postpaid or an eyewash??
Why am I being charged in advance under Billing Current when the plan is called Postpaid.Postpaid means you should bill me after the billing cycle completes.But you are charging me in advance for the...
View ArticleWrongly charged Activation Fee under Advantage Program
I had applied for this T-Mobile Connection under Microsoft Corporate Discount Plan. The necessary documentation was completed and it is confirmed that the Corporate plan was activated; as per...
View ArticleWhy am I being charged two deposits for one new line?
Why am I being charged two deposits for one new line? I have already paid the $50 deposit in the store for one additional line to my account.However, in my bill they charged me two deposit ($50x2) on...
View ArticleWhere is my billed useage ?
Since the new beta site I cant access billed usage on either line on my account. My account also says I don't have paperless billing but I haven't gotten a paper bill from tmobile in years, and I am...
View Articlebeta.my.t-mobile View Bill
I have usage charges on my last statement summary but I can't view the details, as if the link isn't even active. I want to question the charges but can't see my statement information.
View Articlewhy can't I pay the bill with previous credit card?
I firstly paid the bill on September with a credit card successfully. but I can not pay my bill with that same card after that. I don't know what is wrong.
View Articlecomo puedo obtener informacion de los cargos realizados en los ultimos 3 meses?
Tengo un plan de US$ 3.00 diarios pero me parece que los cargos son mayores a estos, por favor me pueden enviar los cargos realizados durante los últimos 3 meses?
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How can I see my billing history of my prepaid sim? it seems as if some $70...
Hello,I don't use my prepaid sim so much, and was surprised to find out recently that some $70 are missing, as far as I can recall. I can't find a way online to see my usage history, which is very...
View Articlewhy is my t mobile bill is increasing?
I thought it was about $90 for one month, but when I checked my t-mobile today, it increases to $107. Is this a glitch? Please tell me what is going on.
View Article9-1-1 surcharge
T-Mobile collects a monthly surcharge on behalf of your local government in order to implement 911 emergency services. State legislation imposes the amount, and T-Mobile's compliance with these charges...
View ArticleTMobile customer for over ten years cant get bill fixed?
This is a long story but will try and make it short.I have been a Tmobile customer since it was called Voicestream and even when it was Powertel. This Summer I moved around the beginning of May while I...
View ArticleUnlock
Hello, my name is Leonardo and I'm from Brazil.I spent the holidays in the United States and bought an iPhone 5 at Walmart with a chip from t-mobile but I went back to Brazil and I forgot to unlock the...
View ArticleUtility User Tax
What is it?A Utility User Tax is charged by your city for the use of certain utilities, such as: TelephoneWireless and long distance servicesElectricityGasWaterSewerSanitationCable television...
View ArticleFiling bankruptcy
If you file bankruptcy, mail your notice(s) to us at the following address: Bankruptcy DepartmentP.O. Box 53410Bellevue, WA 98015-3410 Be sure to include your T-Mobile account number, Social Security...
View ArticleActivation fee
Good news! That activation fee you dread will no longer be coming to a bill near you! All you have to do to avoid that fee is activate a new line of service at a T-Mobile-owned retail store, over the...
View ArticleI want to pay with a credit card, how do I do it.
I had my previous card stopped and I want to use American Express now to pay my bill. I entered the card information but when I try to pay my bill the credit card does not show as an option.
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Account restoration fee
Why it happensIf your service is interrupted due to non-payment, you will be assessed a $20 restore fee per line of service once the minimum required amount is paid.The restore fee is automatically...
View ArticleForce migration ETF
Recently, When I bought an LG G2 Tmobile has informed us that they are migrating our legacy plan (750 minutes) to their new simple choice plan... All sounded good that we're getting unlimited talk and...
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