Find answers to commonly asked questions about phone numbers that don't fall within your plan.
Why am I charged $.01 per minute for calls to conferencing, chat, broadcast, radio, and other similar numbers?
T-Mobile has implemented a $.01 charge per minute for calls to out-of-plan numbers. This charge affects calls to a limited number of services like chat lines, conference calls, and radio broadcast lines. This policy is not a change to our existing calling plans; these calls have always been considered out-of-plan. These calls tend to cost more for T-Mobile to complete and this helps us to manage those costs.
Are business conference lines that I use for work charged the $.01 per minute?
Most conference lines provided by employers aren't subject to this charge. If they are, you’ll hear a message letting you know that there will be an additional charge. You can avoid the charge simply by hanging up.
How do I determine if I will be charged the $.01 per minute?
This only affects a limited number of services like chat lines, radio broadcasts, and others that tend to cost more for T-Mobile to complete. Toll-free numbers are not affected. To ensure you always know when you will be charged, we will tell you about the charge when you dial an out-of-plan number. You can avoid the charge simply by hanging up.
What if the number I'm calling isn't one of those types of services?
To ensure you always know when you will be charged, we will tell you about the charge when you dial an out-of-plan number. You can avoid the charge simply by hanging up. If you have any questions or think there's an error on your T-Mobile bill, you can call our Customer Service by dialing 611 from your T-Mobile phone, or call 1-877-453-1304 from another phone.
Can I block numbers that are out-of-plan?
While you can block incoming calls from specific numbers, there is no way to block outgoing calls. When you place an out-of-plan call, you are notified about the charge. You can avoid the charge simply by ending the call.
