Find answers to commonly asked questions about billing. Learn what to do when you have not received a bill, you notice missing charges, you want to change a bill due date, and more.
Go to:
What should I do if I haven't received my bill?
If your bill is missing or late, contact us.
Why am I being charged for roaming?
Because calls and services are billed differently for domestic and international roaming, sorting it all out can be confusing. If you have questions about roaming charges, contact us.
What should I do if there are missing charges from my bill?
There may be times when calls don't charge to your account until one or two bill cycles after they occur. These delayed charges are commonly associated with roaming, but there are several reasons that call charges can be delayed.
- The most common cause for delayed charges is roaming (domestic or international) on another network:
- Before T-Mobile can bill you for roaming on another network, the service provider must supply us with the call records.
- Service providers commonly don't send such records until the following bill cycle.
- Delayed charges can also result from other account activity:
- A delayed activation
- Bill cycle changes
- Mobile number changes
Where can I mail my notice that I recently filed for bankruptcy?
If you file for bankruptcy, mail your notice(s) to us at the following address:
Bankruptcy Department
P.O. Box 53410
Bellevue, WA 98015-3410
Be sure to include your T-Mobile account number, Social Security number, or Tax ID with the documentation.
How do I change my bill due date?
You need to meet the following qualifications to change your bill due date:
- You haven't previously changed your bill due date.
- The proposed date is more than 10 days from the current due date.
If you meet these qualifications and want to proceed with the change, contact us.
What's the difference between Bill Current and Bill Arrears?
With Bill Arrears, your bill is processed and due after the bill cycle has closed. With Bill Current, your bill is processed and due during the current billing cycle. For more information, see Understand your bill.