I've been trying to access the "View Details" page of the billing section for a couple of weeks but I've been getting the following error instead of my billing details. Any ideas?
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how can i tell when my contract is up?
I have questions about my current phone bill and i'm trying to reach a t-mobile supervisor or specialist via email, so i can explain my situation. however i can't seem to find an email address listed for t-mobile. Does anyone know? I need help! Thanks.
Hello,
I just found out that I was sent to collections because I did not terminate my flex pay account that I have been using 3 years ago. Called Tmobile but they can say nothing because the account is deactivated. Can I reactivate the account?
I switched all 3 of my lines from AT&T to T-Mobile a week ago. I was unaware that in Amazon Wireless' terms and conditions, you agree to keep a smartphone in service for 181 days or you will be charged a $400 fee if you do not return the phone to Amazon. The problem is when I made the switch to T-Mobile the store I went to of course, traded in my phones and one had only been in service for less than 90 days. I contacted the store and told them that I needed to get that phone back so I could return it and not face the $400 cancellation charge. They told me there was nothing they could do about it since it was already traded in. I told them I would be more than willing to give up the $94 trade in fee for the phone vs. the $400 I'm going to be charged for not returning the phone to Amazon. Is there anything that can be done by T-Mobile at this point? I would be certain the phones are sent out and refurbished and then resold. I would hope after only a week the phone could be retrieved and shipped back to the local store it was shipped out of or sent to me so I could prevent being charged the $400. Any insight into this would be more than appreciated.
I DONT' UNDERSTAND WHY MY BILL FOR FEBRUARY IS OVER 148.00
Warranty Fee Tax | $14.11 | $14.11 | |||
Warranty Non-Return Fee | $225.77 | $225.77 |
On my bill this month, there's a $.77 charge for "disc chargeback for Simple Choice VAL UNL T+T". Does anyone know what that is for?
Also, it seems that I can't get a straight answer as to what my monthly recurring charge is. This is the third month in a row that I've had to call Customer Service. It all started when I switched my plan to Simple Choice. I called when I got the bill to get the $50 charge waived, and they gave me a new balance to pay and told me what my recurring charge would be. I paid the amount in full and the next month, I had a past due amount. The called to get that corrected and they told me the amount to pay. I paid that amount and now again this month I get my bill and there is a past due amount. How do I put an end to this cycle, other than paying money that I do not owe?!?!
Auto-pay payment was denied.
Every time I call 1-888-278-3397, 1-877-746-0909, 1-888-278-3397 , I talk to the rep, he/she transfers me over to the *specialist* and then on hold for 25 minutes and then it asks me to leave a voicemail and hangs up. I have left 4 voicemails.
I have been in this phone loop since 7:45am this morning, it is now 12:00pm in the afternoon.
Plenty of money in the bank
Any advice, or numbers to call, or someone here to talk to ?
I have no service period at the moment, I can not pay manually using a debit card online as I am also denied. (this is prepaid account) and I talked to my bank to see if they are blocking payments, etc ... but, all is good.
Thanks in advanced.
If you're ready to pay your bill online now, log in to My T-Mobile. Otherwise, you can find out information below on other ways you can pay your bill.
EasyPay is a service that allows you to set up automatic monthly payments using an electronic check, ATM card, debit card, or credit card. Find out how to sign up for EasyPay.
To make a payment at a T-Mobile store, use the Store Locator to look for Payment center locations.
To mail your payment, send your check or money order to the address closest to you:
T-Mobile PO Box 51843 Los Angeles, CA 90051-6143 | T-Mobile PO Box 660252 Dallas, TX 75266-0252 | T-Mobile PO Box 790047 St. Louis, MO 63179-0047 | T-Mobile PO Box 742596 Cincinnati, OH 45274-2596 |
You can make a payment through the automated phone system, or by contacting a Customer Service rep. To make a payment this way, you'll need to be the billing responsible party or an authorized user. Just dial 611 from your T-Mobile phone or call 1-877-746-0909.
There's no additional charge if you make a payment using our automated phone system, which is available 24 hours a day, 7 days a week.
You can also make a payment with one of our Customer Service representatives who are available 6 a.m. to 10 p.m., 7 days a week. All payments made with a rep will have a $5 processing fee that will appear on your next bill.
You can pay your last payment by mail, over the phone, or at a retail location.
If you're having trouble making a payment, read about how to set up a payment arrangement.
We want to help you plan ahead by offering you the chance to schedule a payment on or before your due date.
I have a $50 single line with t-mobile and a EIP of $4 monthly, however my first bill just came in and it says I owe $117 and some change. It's MUCH higher than I expected and it won't let me view my billing details for some reason.
I live in Illinois if that has anything to do with it.
Learn how to set up a payment arrangement for your T-Mobile account on this page. This option is available only to certain customers who need assistance in paying their bill.
Note: Late fees may still apply.
If you're not having trouble paying your bill, you can instead schedule a payment to have your bill paid on or before your due date.
To set up a payment arrangement, follow these steps:
Late last month I deposited $150 to my prepaid account to cover me for the next 5 months. Then I discovered that T-mobile had no coverage in the new area I was moving to. I still have my unlocked fully paid for Iphone with its T-Mobile chip. I bought a new Iphone from Verizon and transferred my number to the new phone. T-mobile will not refund my deposit. I am disputing the charge through my credit card company. It is interesting how T-Mobile expects to get paid before you use their service, but they never pay you back the excess when you are done. It's a roach motel, you can put your money in, then you kiss it goodbye.
We have had a hard past year. My sister up and moved off from Miami, Fl - to Fargo, North Dakota. She has very little use of her phone up there. . .On top of it, in November, my parents lost our home of 20+ years and were forced out to New York with Family. My parents are now in Corning, New York. My mother is on this plan too - and has LITERALLY NO service at all there. Not at home, at least. Not outside her home, either. Only minor moments of very poor coverage in town - if that. So she can't even use her TMobile account at all. . .
And I am on my own on with aid. I can't work anymore medically. I now have a rent to pay and food bills alone to myself with no family left here to help. I barely can get by.
I have had services added to my TMobile account without permission or my knowing. I paid almost a years worth of "Unlimited Data" I told a rep when they tried to sell to me, I did not want - ever. I had to fight to get it off. They still tried to bill me it the month after that fiasco. I got a 'credit' to the account that wasn't even 40% of the extra that we had paid because of that mistake. I then had to do battle for my old 200MB/mo Data . . . I was told it was a cent per 1MB I went over. Yet as I went over a bit I get a charge for $15 for doing so! So I was lied to obviously . . . I get nothing but random, bad charges all the time now. My bill is over $220 for mostly me being the only one able to use it half the time.
We can't afford to pay $600 to terminate. But again - my mother has no use of the phone at all in New York. My sister barely bothers with hers cuz it's only barely able in Fargo. And I am stuck with insane bills . . .
Please. Help us. . .
Why is my phone shut off
I would prefer to make extra payments on my EIP online versus over the phone. The system has been down since Saturday or earlier. I know TMobile knows about it. Anyone heard an ETA on when it will be back up?
It is disappointing that there is no notification of the problem with an ETA to have it back up and running on the website when you log in.
purchased new 5gb plan before old one exp. now account disabled and new 5gb says expired. I also had to add anouther 1 gb to get to support because it kept saying account disabled. paid for these plans with existing amount on account. please help, already spent 1 hr tring to fix and report.
Hi
I tried to refill my cell phone on 03-02-2014 but i did not get. And I received an email saying: "Dear Flavia, Your recent refill transaction for T-Mobile phone number ********** was not successful. This order has been cancelled and you will not be charged for this order even though a temporary hold may appear on your account for the attempted amount. To refill again in the future please log in to your t-mobile.com account. Or you can dial *ADD (*233) or visit t-zones from your mobile phone. Regards, T-Mobile Wireless Customer Support". But appear in my account yet . I would like to know in how long it will be reversed.
Message was edited by: Alicia B to remove personal information
I signed up for Easypay and the first payment was scheduled for January 30 (it still shows that). I got a text on February 5 that my bill was overdue. What happened?
In the past when I have had service suspended for lack of payment, I asked if I would be charged the full rate, and I was told that no, I would see partial charges only. . .Well looking at the bill, yes indeed there are partial charges, but they add up to actually MORE than the original charges, (by a penny) WITHOUT including the re-activation fee. This seems quite unethical to me. I had made peace with my lack of service by the reduction in my monthly payment, but in fact there wasn't one. I asked this once before and was told that we had to continue paying in order to keep the phone number. But this does not explain the continued data and text fees. This seems like trickery satisfying as long as you don't look at the details. It doesn't make sense at all to pay for something not being recieved. Furthermore, the rep who gave me the illogical response above, went on to say that this should ESPECIALLY be the case if service is suspended due to non-payment. She did not explain how planned service inturruption would be charged, although by her logic it should be the same, minus the financial hardship penalty t-mobile sticks on people who are behind on their payment. Thanks for kicking us while we're down, and even more thanks for not being reasonable about answering the question.
Please tell me, why does suspension of service not effect sercive charges given that NO SERVICES ARE BEING PROVIDED, and please specify how a planned service inturruption would be treated differently. I'm so infuriated by the attitude of that representative that I refuse to go hunting through your fine print. Please explain what appears to be bogus ethical policy.