what change was done to my account June 15.13, notified July 10
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what change was done to my account June 15.13, notified July 10
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trouble refilling
I am on the $30/mo. 1500 talk/text plan. when I use up my minutes before my scheduled auto-refill date, it takes me 3 to four ours of phonecalls, on-line chats, and emails to get my phone up and running. Can someone please spell out a simple method by which I can refill my phone with this plan when it appears that I am going to run out of minutes before my auto refill date arrives?
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Is EIP on my bill?
Is the equipment installment plan on my regular T-Mobile bill? I am new to T-Mobile and got 4 phones. 1 MicroSIM, and 3 iPhone 5's ($21 EIP per month).
I do not see the EIP under my bill. This worries me because the woman at the store said my total bill (including EIP) would be $148.00
I got my first bill of $140 and it explains all the charges but I don't see EIP. There's also a bunch of partial charges and credits so the total bill is now $75.00 Please help! If my calculations are right my bill is going to be well over $148.00
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Why an RP migration fee on a new SIM card ($150)? This was not included in costs at the time of order.
Why an RP migration fee on a new SIM card ($150)? This was not included in costs at the time of order. ALL fees should be included at the time of order!
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why is my discount not included on the bill
Why is my discount not included in my bill?
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T-Mobile Support: No live chat, no email -- WTF?
To get a SIM network unlock PIN, I am instructed by the document [SIM Unlock your phone] to "contact Customer Care." However, it appears to be impossible for me to contact T-Mobile's Customer Care.
- T-Mobile's live chat (http://support.t-mobile.com/community/chat) does not work. That URL always returns "System Error. We're sorry but a serious error has occurred in the system."
- I can't call them using the mobile phone. That's rather the whole point, isn't it? I need to unlock the phone to make it work outside of the USA. I have no other phone.
- T-Mobile does not provide an email address for Customer Care.
Therefore, T-Mobile Customer Care: Please email me the necessary unlock code. (You have my email address through my MyTMobile and my support.t-mobile registrations.)
Respectfully,
Jim Plamondon
(from Australia)
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How do I pay my bill from the Tmobile app?
I recently got the S4 but now have no access to the bill payment option from the phone. There are no options to set this up from the Tmobile website.
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mysterious $9.99 charge on my bill
I have a charge from textelent llc for $9.99 on my bill after researching this it is deffinatly a scam there are warnings all over google how do I get this fixed
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Mobile to Mobile over Wi-fi Calling charges whenever minutes
Is this intended behavior?
I have absolutely NO signal at home (0 bars) so am forced to keep my wi-fi calling turned on anytime I'm around the house. I've noticed that, recently, I've started to finally go near my 1000 shared minutes between my wife and me. We, normally, rarely get above 150 minutes collectively, but I've been home recovering from a surgery.
I checked my account and every single call to her is considered a "whenever" minute instead of a "t-mobile to t-mobile" minute because of being connected to Wi-fi.
Does this mean that I only have 2 options, then?
1. Pay DOUBLE minutes everytime I make a call to my wife who is on the SAME family plan on the SAME provider, on the SAME bill.
2. Pay for a home phone for her to call so that she can call me without getting double-charged?
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What does Plan #2013041710946 Unpaid Balance $960.00-Monthly Charge mean?
What does Plan #2013041710946 Unpaid Balance $960.00-Monthly Charge mean?
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Activation Fee: Billing
Good news! That activation fee you dread will no longer be coming to a bill near you! All you have to do to avoid that fee is activate a new line of service at a T-Mobile-owned retail store, over the phone with Customer Care, or online at T-Mobile.com or My T-Mobile.
No matter where you activate, any new Simple Choice (Value No Annual Contract) activation will be free of an activation fee.
However, some restrictions apply. The following customers will be charged a $35 activation fee:
- Puerto Rico customers
- Washington DC customers who activate a line on a Classic plan
- Customers activating on a Classic plan at non-T-Mobile stores, like Best Buy or Target
Activation Fee Waivers by Channel
You may be eligible for an activation fee waiver depending on the channel in which you activate T-Mobile service:
| Rate Plan Activated | Channel | |
WDC, Puerto Rico, Indirect, National Retail | Customer Service, Telesales, Retail/Branded (all except WDC and Puerto Rico) | |
| $0.00 | $0.00 |
| $0.00 | $35.00 $0.00 Business $0.00 Advantage (MCSA) |
The following situations may qualify you for a waiver or bill credit, regardless of plan type or activation channel:
- You’re eligible for a T-Mobile-sponsored promotion.
- You activate at specific military bases from a T-Mobile kiosk.
- You are taking over billing responsibility of an existing customer's account. See Change of Responsibility.
- You cancel your account within 14 days.
- You reactivate your account within 90 days of cancellation.
- You port your number back to T-Mobile within 90 days of porting out from T-Mobile.
Note: In these situations, bill credits can take up to three bill cycles to appear.
If you believe you qualify for an activation fee waiver, please contact Customer Care. For new lines or to activate service, check out T-Mobile.com/plans today!
** This document only applies to activations after March 24, 2013.**
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Extra 21.98 use charges
I am getting this $21.98 use charges even if i have not activated any plan , neither my secondary lines users have activated any.Please remove this unwanted charge asap and i want my money back which i have paid for this service in last few months.
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Change timing of billing notifications
This has been discussed before, but since T-Mobile insists on waking me up at night for billing reminders, it clearly needs to be brought up again.
I understand that T-Mobile is obligated to send SMS billing reminders to its prepaid customers: the 3-4 monthly messages we get from 456 and 7777. The numbers are not blockable and there is not an option to switch them off like some other notifications.
I do not understand why T-Mo can't set the time that these messages are sent. Two of my last notifications from 7777 that I should "verify funds are available in (my) credit card / checking account" to cover my $50 monthly prepay came at 11:38 PM and 2:59 AM. Others have been between 5 and 7 AM. Given T-Mo's efforts to stem the loss of customers to other carriers, waking us up in the middle of the night seems really counterproductive. I require my phone be on for work and have 2 kids away at college, so turning off my phone at night when it's "that time of the month" for T-Mobile billing isn't an option.
Please either set these notifications for daylight hours or even better, allow customers to pick a block of time to receive them and eliminate the impromptu wake-up calls. This is certainly not beyond T-Mobile's technological capabilities.
I did try moving up my payment date and that dropped me down to 3 notifications from 4. If anyone has other solutions, I'm all ears. Otherwise, I'm just getting grouchier by the month.
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Tax on bill
I would like to know why the tax rate of my prepaid service increased from 6% to 8% this month ( I am from Columbia, MD)? Thanks
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help??
i just bought an iphone 5 a month ago under a the down payment and pay for the phone while paying for my monthly bill.... i am not interested in being a tmobile customer, so is there a way i can return the phone, or will i have to pay the remainder of the phone and the cancellation fees.?
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Unwanted billing and payment posting notifications
I would like to disable the "payment coming due" and "payment posted" text messages.
Under http://support.t-mobile.com/docs/DOC-4167 it says
If you opted to receive an alert through your My Account app:
You can change this setting anytime. In the My Account app under Alerts and Events > Alert Settings, check or uncheck the Payment Reminder box.
This box is unchecked and has been for months but I continue to receive alerts. The best example of how annoying these are happened in November. I received an alert saying a payment posted to my account, then 54 minutes later received a message saying my payment is coming due. Come on, you're a technology company, can't you do better than that?
Today, I found a thread http://support.t-mobile.com/message/218656#218656 regarding a similar problem. It appears that even T-Mobile support personnel don't agree on what works or doesn't, as one said to go to the My Account app to disable notifications and another said there is no way to disable them.
Having said all that, here are my questions...
1) Why is there an option in My Account to enable / disable notifications if you can't do that?
2) If it's supposed to work and is broken, when will it be fixed?
3) If it doesn't work as it should, why don't you update the documentation (DOC-4167, for example) to tell everyone that even though the option exists in the app, it doesn't work, rather then let everyone who tries to use it become frustrated with your service.
I would much rather be told right up front that there is a problem with the app than to continue wasting my time trying to find a solution to the problem.
Regards,
Bob
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Customer Service
I am George Russell at fullbacktat@hotmail.com 2107237324. I am in Afghanistan and I still have not received my unlock code for my phone. I find this unsat since I requested it about 20 days ago. Someone contact me so I can decide to either stay with T-Mobile or go somewhere else. Why do you not have an e-mail address to use for service? Vr George
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How do I turn off SMS (text message) billing notifications from numbers 456 and 7777?
I get an insane number of notifications. Payment is due in 3 days. Payment is due tomorrow. Etc. How do I turn off all that?
Thank you!
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Disable billing notifications from 7777 and 456?
Like many other people in this forum, I have autopay enabled and I receive unwanted billing notifications 2 days before payment, 1 day before payment, and the day of payment. Often, these messsages are sent at 4:30 am or 5:30 am or 6 am, when I am asleep. I have autopay enabled, and I do not need or want these reminders, especially since they wake me up!
We would like these disabled. T-Mobile representatives say that it cannot be disabled, but there needs to be a way to get this disabled. How do we get T-Mobile to listen to its customers who are bothered by this feature? Who can we escalate this issue to? There are quite a few other people who have asked the same question on this forum, so it seems to be a widespread concern.
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Security deposit
Hello,
I have a two year contract that runs out this August. When I initially signed it I had to pay a security deposit of $100 and I was told that I'll get it back after my first year if I'll pay my bills regularly. I haven't missed a payment so far but I did not receive my money back yet.
My question is: When can I expect to get my security deposit back?
Thank you!
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