Issue NOT resolved: How can I view past call records
My thread was closed because it went 36 hours without action. The admin, @tmo_lauren, didn't account for the holiday when support was closed. My issue has not been resolved and I have no way to re-open...
View ArticleMY T-MOBILE PROFILE
HelloWhen logging i "My T-Mobile acct. and "Editing my "name" in Billing section a BLANK POP-UP prevents me from making a change. I want to just change my name from my "Nickname" to my legal name. To...
View ArticleiPhone 5S
Is there a link where we can order an iPhone 5S through online for Pay In Advance account?
View ArticleI spoke with someone last month regarding a set up plan in installments...
I want to set a payment for three separate dates.
View ArticleWebsite won't access usage details prior to current bill
For at least a month, the T-Mobile website (which currently forwards to beta.my.t-mobile.com) has not allowed access to usage details prior to the current billing cycle. From the Usage page, I click...
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Worst customer service ever...
I am so sick of tmoblie...they are far worse than the cable companies and thats saying alot. I have been with them for years and many time have they lied to me about stuff. If i would have known it was...
View ArticleHow much is the charge for data overage and I don't have the simple choice plan.
Hi I was allowed 500mb of data on my plan and I have unlimited texting but no unlimited minutes, I am sharing with my family for 750 mins. I spent 1700mb of data and I want to know the data overage...
View ArticleHow much is the charge for data overage and I don't have the simple choice plan.
Hi I was allowed 500mb of data on my plan and I have unlimited texting but no unlimited minutes, I am sharing with my family for 750 mins. I spent 1700mb of data and I want to know the data overage...
View ArticleAccount Billing Section Broken
The payment section under billing is broken. I can enter credit card information but the drop downs for month and year are empty so I can't process the payment online. I've tried in the latest versions...
View ArticleBill is due!
Does anyone know how I can get a text sent to each number on my line reminding them that the bill is due?
View ArticleWhy can't I print a receipt for my payment?
Since the change of site, I can no longer print a receipt for my payment. I can view the payment history and see the details, but there is no longer a link for a PDF that can be printed off. I need to...
View Articledata overage
I get 500mb of data a month and spend 1500mb of data, anyone know how much this would cost me?
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Make an Equipment Installment Plan (EIP) payment
Learn how to make an EIP payment on this page. In addition to making your regular monthly payment, you can also pay extra toward your EIP balance for any amount, at any time. The extra payments will...
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Your profile email address is missing or invalid. In order to upgrade, you...
I can't upgrade my phone. I recieve an error stating- "Your profile email address is missing or invalid. In order to upgrade, you must have a valid email address in your My T-Mobile profile". I am...
View ArticleHow many times do I have to refill an acc on a fixed plan of $50/mnth??
I refilled my acc 2 days earlier than the next billing cycle and get a msg saying acc refiiled. Now there's a msg saying need to refill my acc? WHY? How many times do I have to refill an acc on a fixed...
View ArticleHORRIBLE CUSTOMER REPRESENTATION
I am highly disappointed in T-Mobile's Customer service. After over 10 years of being a customer, I am leaving T-Mobile! I'm leaving because they are incompetent and unable to resolve third party...
View ArticleTrying to chat with rep online
Is anyone else having this issue? I am trying to connect with a customer service rep online chat, but everytime I click contact us, it says "chat in progress". I am currently at work and this is the...
View ArticleTax Exempt Status?
I just picked up a prepaid phone to be used by a tax-exempt (501(c)3) non-profit. How do I register my phone's account as belonging to a non-profit, so I don't get charged taxes when I try to buy...
View ArticleStupid question....
If I want to pay more of a down payment on a phone (say $200 instead of $49 or $100), it should reduce my monthly payments correct?
View ArticleEquipment Installment Plan e-Signature FAQs
Find answers to commonly asked questions about e-signatures. FAQs What is an e-Signature?Electronic signature (e-Signature) is an electronic sound, symbol, or process associated with a contract or...
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