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Make an Equipment Installment Plan (EIP) payment
Learn how to make an EIP payment and to see your EIP balance on this page. In addition to making your regular monthly payment, you can also pay extra toward your EIP balance for any amount, at any...
View ArticleeSignature for the Equipment Installment Plan (EIP)
Learn how to provide your e-Signature Authorization when signing up for the Equipment Installment Plan. Find out more on this page. StepsTo complete your e-Signature Authorization, follow these steps:...
View ArticleMissing or late billing statement
Missing or late billing statement detailsIf you didn't receive a bill, don't jump for joy! This doesn't mean you're off the hook. Chances are, wires were crossed somewhere along the way, and we need to...
View ArticleLate fees
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Roaming charges
Roaming charge detailsBecause calls and services are billed differently for domestic and international roaming, sorting it all out can be confusing. Whether you're making and receiving calls; text...
View ArticleMibrisim
hi... firstly, my English is not good... so, sorry for this... I have a problem... I bougt my T-Mobile number 11/25/2013 ( 1 month ago)... last 3 days T- Mobile sent my telephone a lot of message about...
View ArticleHorrible TMobile Customer Experience. HELP!
I am NOT "flyingjob83" but I am having the EXACT same problem trying to refill my account. someone please help me! Just take my money! don't make this so difficult!...
View ArticleCredit Card Charged but no Balance
Just tried to activate & refill a new T-Mobile number. The activation appears to have worked but when trying to charge my account with my Brazilian credit card the site kept saying that there was a...
View ArticleBill question
So for my bill due tomorrow I have a question I need to talk to someone as soon as possible.
View Articlehelp
i ordered a phone with my debit card and there isnt any cash on it if i return the phone will i be charged
View ArticleCan you help
I was denied and my account deactivated so do i receive a full refund of my deposit, I also just got an email saying my account is activated but when i checked it was still deactivated.
View ArticleUsage summary on my.t-mobile.com is incorrect
I've been receiving notifications on the phone, and also when checking the my.t-mobile.com site indicating that I exceeded the number of minutes in my plan. However, when looking at both the bill or...
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TMo site asks for Mailing Address and Billing Address, but does not allow a...
I use a PO BOX for billing and mailing Why does T-Mo think it is inappropriate (in fact not allow one) to use a PO BOX for a mailing address? It is where I get my mail. The only reason to enter a...
View ArticleSimple Choice Roaming - when do I receive bill
I made several calls last few days while on international roaming (I'm Simple Choice and I do have $10 International Talk Text package). Specifically I'm on VietTel network while outside of US.I...
View Articlehi, i my number phoen **********, why charge me 2 times 23-24/12/2013
hi, i my number phoen **********, why charge me 2 times 23-24/12/2013 Message was edited by: Jessica B to remove personal information
View ArticleCan't view past bills
I need to view my past bills so that I can print them and turn them in for reimbursement from my employer. I can't even get past the login with Firefox. In IE I can get to the "Past bills" section but...
View ArticleNeed to be made into primary account holder??
Someone please help me.This holiday has made this absolutely ridiculous.Paid my bill today after a long dispute a week or so ago about what it was supposed to be every month for the past few months...
View Articlet-mo "simple" 200mb data plan
Yesterday I received a "push" message from t-mo to my phone, advising me that I have used 180MB of my 200MB monthly data plan and that I would incur overage charges if I went over 200MB. I logged onto...
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