International debit card
I have tried to pay the bill with both my own and my dad's Swedish debit card, but none of them work. Am I supposed to be able to pay with an international debit card? Thanks
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Help Plz !!!! Refill Card Problems ..
I purchased a mobile broadband and a 50 dollar refill fastcard which I redeemed using the number on the back of the card and it said it was redeemed but I go online to my account and the balance is...
View Articlewhy can't I stop the message asking to pay my bill when I have paid?
I have been paying for minutes with a pay as you go refill. The message I keep getting on my cell keeps asking if you can use my non usable credit card. PLEASE STOP. and how do I clear it out of my...
View ArticleHow do I add a AAA discount to my bill?
I've had AAA for a year now and was just sent a discounts e-mail saying that we get discounts because of it. Is there a way to apply it to my current bill?
View ArticleMy payment is not being processed.
I have been making my payment the same way for over a year, and now suddenly it doesn't let me process it. I have even re-entered the information, and done everything that troubleshoot suggested. Your...
View ArticleBought the T-Mobile Concord phone, I had $98 remaining on my account and am...
I bought the T-Mobile Concord Phone, I paid for the phone and first month upfront, I had $98 remaining in my account, I'm assuming this is why I haven't yet seen a bill. Please confirm. Thank you.
View ArticleI have 2 unused refill cards that I can't use them because my plan is not...
I have 2 unused refill cards that I can't use them because my plan is not monthly. How can I return/sell them?Both are FASTcard, one $30 and other $50
View ArticleNeed Help: T-mobile Lost The Phones on The Way Shipping and Now Send The Bill...
Hi all, I ordered 2 iPhones for me and my wife on Nov 13th. I'm waiting and waiting and never get the phones yet. Checking the UPS tracking, phone were shipped from back east to Los Angeles UPS...
View ArticleAT&T roaming details questions
AT&T and tmobile have a long term roaming agreement. what speeds are these limited to ? Is this only limited to gprs or edge? Or is irt 4g lte ? Are there certain plans that are blocked from going...
View ArticleWebsite won't access usage details prior to current bill
For at least a month, the T-Mobile website (which currently forwards to beta.my.t-mobile.com) has not allowed access to usage details prior to the current billing cycle. From the Usage page, I click...
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Prepayment Charge and Monthly EIP charge
I have an EIP for two phones. One is $22.00 and the other one is $22.91. Apparently every billing cycle I always pay $25 dollars for each phone and according to the EIP estimator it only takes 1 month...
View ArticleI paying for premium hand set protection, why does my account say I'm not...
I paying the handset protection plan, but my account claims I'm not covered. And it appears I'm no longer on Lookout premium.
View Articlehow come i do not see the amount of my prepaid kit i purchased at Walmart
I purchased a prepaid sim card at Walmart. It's activated since 2 days and I cannot access my phone
View ArticleIncorrect bill
My plan supposed to be 83$ a month unlimited everything But the bilL is 122$ ?!?!?!?!I can only afford the 83 I signed up for. I put a 600$ deposit on this phone I can afford bills over 100$
View ArticleCharged activation fee under Advantage Program
Hi:I activate my family plan with Advantage Program in T-mobile store.I give the staff my mail from corporatediscounts@t-mobile.com my work mail address and my photo ID.However, T-mobile still charge...
View ArticleNear-border roaming charges
We're sorry about this. We've moved this content to Roaming charges. Thanks!
View ArticleBilling Quick Links
Billing SupportAbout adjustments & refundsAbout fees & taxesBill Current & Bill ArrearsBilling cycles and due datesChange of responsibilityCheck your usageDelayed chargesFiling...
View ArticleTypes of account suspensions
Account suspension detailsDepending on your situation, your account can be placed into a partial or full suspension. Below are various reasons your account could be suspended. Military suspensionYou...
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