is it possible to add minutes to someone elses prepaid phone?
I live in Denver but want to add minutes to someones phone in a different city. all I have is their phone # and name... possible?
View ArticleCheck your usage
Learn how to check your usage. Use the steps on this page to check your balance, data, minutes, and text messages for free. A usage alert will be sent when you've reached 80% of your minute, message,...
View ArticleGold Rewards minutes were not added
I bought a refill card for $100.00 and used to add minutes to my phone. The face value stated on the card itself is: "1000 minutes, Good for 1 year with Pay As You Go, or use for a Monthly Plan." I...
View ArticleCannot select expiration credit card month and date to pay online
I cannot initiate EasyPay or pay month to month online with my credit card because there are no month and year options in the pulldown menu for expiration date. I am running Mac OSX 10.8.5 and have...
View Articleget my photos
I got message from you that Album uploads are disabled due to service shut down and said go to www.tmobile.com/getmyphotos for detail?
View ArticleI have prepaid service, how can i view my call history and my text message...
I have prepaid service, how can i view my call history and my text message history
View ArticleUPS damaged my phone. Now I'm being billed $229!
My 6 month old iPhone 5 stopped taking a charge on 11/30/13. Took it into the local store for assistance and they started the warranty process. I received the replacement (which was also defective) and...
View ArticleBilling Quick Links
Billing SupportFind links to information about understanding your T-Mobile bill, and the Equipment Installment Plan (EIP). About adjustments & refundsAbout fees & taxesBill Current & Bill...
View ArticleI want my refund for the last payment. You claimed didn't receive payment...
You sent me on some crazy course to get my payment back, having me call a third party company, which required a letter you supposedly sent to me, but didn't. This thievery.
View ArticleWhy can't I print a receipt for my payment?
Since the change of site, I can no longer print a receipt for my payment. I can view the payment history and see the details, but there is no longer a link for a PDF that can be printed off. I need to...
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Sign up for paperless billing
Paperless Billing is a free service that allows you to receive your billing information online rather than in a printed, paper format. As a Paperless Billing customer, you choose not to receive a paper...
View Articlemy bill is due today but i don't want to cancel my plan is there a way i can...
is there a way to pause or put my plan hold ?
View ArticleHi, I need my calling history for September to November, as this is requested...
I need my calling history for September to November, as this is requested by an government agency. how can i request this from t-mobile?
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Understand your bill
Learn how to understand your T-Mobile bill. If you've registered on My T-Mobile, you can view or print your T-Mobile bill online. T-Mobile bills are split into two main sections: Monthly Summary and...
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Premium Services FAQs
Find answers to commonly asked questions about recent billing changes to premium text message (SMS) services. FAQsWhat is Premium Services? How much does it cost?Premium Services allows T-Mobile...
View ArticleInternational Roaming
Hi, I have been badly burnt by arrogant T mobile. Before I went to international trip, I called customer service about international roaming. Currently I have unlimited data/test plan. I was told that...
View ArticleAuto-Pay Billing
My online account won't let me add my checking account to my Auto-Pay settings. It keeps coming up with a message saying it has failed to be added. Am I doing something wrong?
View ArticleHow long can I say abroad not pay my $30/month prepaid rate without loosing...
I would like to keep my number when I come back should be in 3-4 months.
View ArticleRefilled my account last night through refill center. Feel weird.
I refilled my plan last friday at noon (online, with credit card) and it still hadn't processed by monday so i called to refill it using a debit card and i talked to an agent. i gave her my card...
View ArticleA simple address change got me tight to a new two year contract
I cannot understand why I have a contract! I have my T-Mobile cell phone plan since 2009.The last phone upgrade I made was in Sep 24, 2010. I moved from Puerto Rico to Orlando and when I requested an...
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