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Paperless billing
Paperless Billing is a free service that allows you to receive your billing information online rather than in a printed, paper format. As a Paperless Billing customer, you choose not to receive a paper...
View ArticleAT&T offering $450 for T-Mobile customers to switch over
I found this on CNN, CNET, and AT&T's website T-Mobile Customers: Switch to AT&T and Earn $450.00 and was wondering if you guys are offering members something to keep them from switching? I'm...
View ArticlePayment delay?
Hello. Yesterday I put 100$ on the following phone number: (305) 842-4387, but the money haven`t yet arrived, though it`s already another day and it was stated that "It may take up to 60 minutes to...
View ArticleBilling Quick Links
Billing SupportFind links to information about your T-Mobile bill. You can also learn about our Equipment Installment Plan (EIP). Understand your billAbout adjustments & refundsAbout fees &...
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Understand your bill
Learn how to understand your T-Mobile bill. If you've registered on My T-Mobile, you can view or print your T-Mobile bill online. T-Mobile bills are split into two main sections: Monthly Summary and...
View ArticleFailure to notify about line suspension.
I try to connect to my post-paid connection to pay a past-due bill, only to log in on a prepaid one I have to see that it's suspended without any notification. I had little to no money, and I like to...
View ArticleCannot use a voucher code bought at supermarket
Hello, I bought a £20 voucher at a supermarket to top up my pay-as-you-go phone. I tried to top up both by texting and calling but it was never recognized. I am sure the voucher number is new. What can...
View ArticleA simple address change got me tight to a new two year contract
I cannot understand why I have a contract! I have my T-Mobile cell phone plan since 2009.The last phone upgrade I made was in Sep 24, 2010. I moved from Puerto Rico to Orlando and when I requested an...
View ArticleI used a refill card to put $30 on my account the automatic process confimed...
I used a refill card to put $30 on my account the automatic process confimed the amount but subsequent requests dialing #999# do not show the new balance amount?
View ArticleWhy am I being charged a termination fee
So I decided to leave T-mobile a few weeks ago because I am getting no service when I am at work and my signal has been fluctuating too frequently where I get texts blowing up my phone at once or my...
View Articleaccessing an old closed account?
I wanted to know if I could log into an old account I had months ago? It went to collections and when I tried to log into mytmobile, it told me to register a new account. I'm sure someone else has that...
View ArticleDISCOUNT
I work for fedral govt and when I open this account I applied for the discount but still I have not received the discount yet . can you find what is going in with my discount? thxhyun kim
View ArticleAccess old account for pictures
My account hasn't been closed that long, maybe half a year, and I was trying to access the old account I had with T mobile but since I no longer have the number I used to have the website won't let me...
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"email address is missing or invalid" issue
It looks like this is a known issue. I am trying to upgrade my phone and I keep getting the message, "Your profile email address is missing or invalid. In order to upgrade, you must have a valid email...
View ArticleInternational Roaming
Hi, I have been badly burnt by arrogant T mobile. Before I went to international trip, I called customer service about international roaming. Currently I have unlimited data/test plan. I was told that...
View ArticleHow do I close my account?
I made a mistake when I signed up with the Data only Sim . Now i cant get any help fixing the problem . Just run around. I need to change my plan to the correct plan. This is day 4 of trying to get...
View Articlehow do you pay your bill
im doing everything it tells me to do to pay my phone bill but i just dont see what it is telling me to press.
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