Problem with bills [URGENT]
Hi, I started a family plan with T mobile on 12/29/2013, and had stated that I wanted a 500mb data plan. However, due to misunderstanding at the salesperson's side, I was charged the unlimited data...
View ArticleHow do I terminate my service without an early termination fee?
I want to cancel my T-Mobile service because I hardly get reception anywhere in Chicago. It seems to have actually gotten worse over the last year. I can only use it in one spot on my couch at home. It...
View ArticleAdding back 2gb data for $10
I have 5 lines on my account. 3 of which includes the old value plan of 2g data. I've never really checked to see which lines the internet was active on. I contacted a rep and they told me which 3...
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Payment not received
I refilled my account online 1 day before due date last month. The payment is reflected in my bank statement but didn't add to my account. I had to make another payment by calling 611 to continue the...
View ArticleUnable to see payment history
I need to print the receipt for the payment I made using credit card through phone. I don't see any option to print it. Please help.
View ArticleHow do I reduce data costs?
I have the $20 unlimited data service. I typically use about 50mb of data per month. I looked all over the website but couldn't find a data plan cheaper than the $20 plan. I did see in the data...
View ArticleT Mobil Beta Page
Does anyone know how to go back to the regular TMobile page while online. My account got switched to this new beta page; which I totally can't stand! I think this page is horrible, and would like to...
View ArticleCharged twice?
So I used the My Account app to recharge my prepaid balance. It went through but last night my service was suspended and I had to login to My Tmobile and recharge and then I could use my service but...
View ArticleStill getting bills from my German T-Mobile account
My husband and I were stationed overseas in Germany, before moving back to the States a few months ago. Before we moved, we cancelled our accounts in a local T-Mobile shop there, yet we are still...
View Articlei have bill pay at my bank and it should of been payed
I have my bank pay my bill I am in bill pay thought my bank and they payed it today
View ArticleThe ads say that data roaming is free - so why am I being charged $10 per...
Ten bucks per megabyte? If this is reasonable, I'll happily sell you a cup of lukewarm coffee for $100...
View ArticleGold Rewards: Switching between Pay as you go and Pay by the day?
Hello, I am a VERY light cell phone user. I have a smart phone but use only Wi-Fi for data as I am usually where it is available. I currently have Gold Rewards "Pay as you go" account status and have...
View ArticleWhen can I expect my first bill?
Hello, I activated my simple choice family plan without credit check on December 15th and still didn't receive any bill online. On MyT-Mobile it says that my bill cycle ends on January 9th. This...
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Have questions about T-Mobile's $30 Walmart plan
Hi, I currently have Verizon and want the $30 iPhone T-Mobile plan that has no long term contact (month to month). I don't own an iPhone and don't want to buy a new one for the full price. My questions...
View ArticleI'm a trying to pay my bill online and it is not working. I'm am currently...
I'm a trying to pay my bill online and it is not working. I'm am currently abroad and have been trying for the past day to pay my bill. Please help I do not want a late fee posted on to my...
View ArticleAnyway to speed up the final bill?
Hello, I signed up with T-Mobile on Nov 28th. Couple days ago I found out I am going out of the country on Contract for 6 months and a cell will be provided to me by the company i am working for. for...
View ArticleWill Tmobile Charge me for Activating a New Sim?
Will I be charged if I purchased a micro sim card in placement of my regular sized sim, for my new phone, and activated it?Also, how does the process work? Can I do it online? Will my plan remain the...
View ArticleBilling Problem [left out from previously]
Hi, I have previously requested for removal of unlimited service from all of my phone plans, but the support staff left out one number. can I have it changed to 500mb as well as of my purchase date?...
View ArticleI refilled yesterday with $30 but there's a text saying my payment is past...
I refilled yesterday with $30 but there's a text saying my payment is past due and asked me to make a payment again.
View ArticleMessaging Usage Details
I am a new member of the support board, but have seen this question posed back in October of 2013. Within the last two days the Usage Details for Messaging is showing only "Outgoing" but not...
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