Why do we have to pay a migration fee to change our plans when everyone from...
How is this remotely even fair?
View ArticleQuestions regarding the new t-mobile buyout program.
For the new program regarding switching to tmobile and the 650 dollar per line program, is it necessary to trade in your phone to take advantage of the offer? I have a lumia 1020 and it's better than...
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can i add the difference to my balance to activate
Can I add the difference to my account balance to activate a new month?
View ArticleUnable to see payment history
I need to print the receipt for the payment I made using credit card through phone. I don't see any option to print it. Please help.
View ArticleHow do I reduce data costs?
I have the $20 unlimited data service. I typically use about 50mb of data per month. I looked all over the website but couldn't find a data plan cheaper than the $20 plan. I did see in the data...
View ArticleWhen can my phone number upgrade to iPhone?
When can my phone number upgrade to iPhone? Message was edited by: T-Force Maria to remove personal information.
View ArticleT Mobil Beta Page
Does anyone know how to go back to the regular TMobile page while online. My account got switched to this new beta page; which I totally can't stand! I think this page is horrible, and would like to...
View ArticleCheck Cashed but not showing up on T-mobile account
Hi, I have a pay as you go account and I tried using my bank's bill pay feature to pay my account. My bank mailed a paper check to the Cincinnati,OH location on this web page,...
View ArticleWho can tell me where my money refilled go to?
I have a prepaid account $30 per month with 100 min call and unlimited text and web. I found only $30 added in my new balance after I have refilled twice $30 on 5th Jan though Internet. The same...
View ArticleMobile Broadband Prepaid Auto-Renew (opted-out?!)
I have a mobile broadband prepaid account. I have setup for auto-renew. For the second month in a row, half way through my billing period (14 days remaining) I have received an email informing me I...
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How can I tell if I am a gold cusomer?
How can I tell if I am a gold customer? My time lapsed and I need to renew. Also, why wasn't I notified that me time was about to expire?
View ArticleWhy am I being charged $10 for "200MB Free Data for Life?"
I purchased an iPad Air on the first day of availability with the 200MB Free Data for Life plan, which at the time, there was no mention of any additional fees or having to be an existing customer (and...
View ArticleWhy isn't my usage details working correctly?
When I click usage details on any of the account it is all out of wack. Everything was fine a few days ago, but then all the message on the accounts turned into "OUTGOING" no matter if they are...
View ArticlePayment options
If you're ready to pay your bill online now, log in to My T-Mobile. Otherwise, you can find out information below on other ways you can pay your bill. Payment option detailsAutomatic paymentsEasyPay...
View Articlerefill by credit card problem
I refill my account USD100.00 by credit card, but I got a letter on Jan 7,2014 which notified me it was not successful. I wish to know why it happened,where is my money now and how can I do?
View ArticleAbout fees & taxes
Fees and taxes detailsLearn about fees and taxes you will find on your T-Mobile bill. Jump to a section below:911 SurchargeAccount Restoration FeeActivation FeeEarly Termination FeeLate FeeRegulatory...
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Sign up for paperless billing
Paperless Billing is a free service that allows you to receive your billing information online rather than in a printed, paper format. To get started and use this service, you'll need: A valid email...
View Articleunblock premium services
When I try to buy Facebook credits on my line, I get a "service access denied" but I can purchase the credits using my second line. How can I make purchases using my line?
View ArticleBilling
I started a request for a response but evidently your c/s site has deleted it. I was supposed to have received a credit for my monthly charges because of the problems I had with dropped calls and...
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