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My bill is higher by $80.00 and no details available on line!
My bill is higher by $80.00 and no details available on line!
View ArticleNo Access to Detailed Billing
I am unable to access detailed billing, past or present. I am operating Mac OSX 10.9.1. I have spoken with customer support and eventually filed a report with the BBB. I received a call from the...
View ArticleHow do I reduce data costs, take 2.
Last discussion went no where so let's try again. I have the $20 unlimited data service. I typically use about 50mb of data per month. I looked all over the website but couldn't find a data plan...
View ArticleI can no longer see incoming text messages on my Usage page is there...
I can no longer see incoming text messages on my Usage page is there something wrong with the website?
View ArticleGold Rewards: Switching between Pay as you go and Pay by the day?
Hello, I am a VERY light cell phone user. I have a smart phone but use only Wi-Fi for data as I am usually where it is available. I currently have Gold Rewards "Pay as you go" account status and have...
View ArticleI've been trying to apply my corporate discount since I opened my account
.i keep getting the run around. I've been trying to apply my corporate discount since I opened my account last May. It has not been applied. I keep being told incorrect information and feel like I am...
View ArticleFamily Plan Usage Details Access
I have a question about who has access to usage details as part of a family plan. I am considering signing up for a family plan involving myself and two other family members. None of us live together...
View ArticleI heard there is corporate discount but I was not given this information in...
I heard there is corporate discount from my colleagues but I was not given this information in the stores. Please let me know if there is any. I work for Deloitte Consulting.tmobile-admin
View ArticleHow do I disable beta version of my.t-mobile.com
I used to be able to pay my bill on my.t-mobile.com, but now it automatically re-directs me to beta.my.t-mobile.comand it is broke as bananas. I did not sign up for this. How am I supposed to pay my...
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Why has my auto pay not been charged so I can continue to use my phone?
My phone service has been cut off, Why? As I am on auto pay and it should have already refilled.My # is ***-***-**** Linda C My normal charge is 30.75 each month, but this payment has not been...
View ArticleT-mobile stealing my money (after extremely bad service)
First of all, some background - I've been a loyal T-Mobile customer for almost 4 years now, all this time running the same Flexpay family plan with unlimited data plan. My billing cycle start day was...
View ArticleWHY DOES MY BILL CONTINUE TO INCREASE EACH MONTH? I PAID WHAT YOUR REP TOLD...
Last Month I Paid what the REP told me I owed ($24.00 more than my plan rate of $60 plus tax). This Month the stupid system is telling me I OWE $ 104? How is THIS POSSIBLE? I have NOT had ANY...
View ArticleI am in Africa and am having trouble paying my bill.
I am in Africa and cannot pay my bill. It worked once while I was here, but for the last two times it said "payment declined." I know there is money in my account so this is not the issue. When I came...
View ArticleFinal bill
I ported my number out on the first day of a new billing cycle. I had to portsince I wasn’t the primary account holder (my dad is) and couldn’t cancel (butwasn’t told this initially). When I received...
View Articlerefill by credit card problem
I refill my account USD100.00 by credit card, but I got a letter on Jan 7,2014 which notified me it was not successful. I wish to know why it happened,where is my money now and how can I do?
View ArticleNo detail for 1st partial month of a month-to-month plan?
Hi, I just got a month-to-month plan, and I'm trying to reconcile charges against what has been paid from my bank account. The problem is that I do no have details from my first, prorated bill. My...
View ArticleReceived letter from collection agency for a bill not yet generated
I've cancelled a plan late December, around 29th, and was waiting for the final bill. Since online access is cancelled right after you cancel the line, there's no other way to pay the bill.I've been...
View Articleis your online website not up right now? I have been unable to log into my...
Is your online website not up? I have been unable to log into my account.
View Articleunblock premium services
When I try to buy Facebook credits on my line, I get a "service access denied" but I can purchase the credits using my second line. How can I make purchases using my line?
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Problems with beta.my.t-mobile.com
I am new to T-Mobile, 7+ years with Verizon Wireless, and I am troubled by the web site which I am suppose to be able to manage my account and pay my bill. I see that the site is considered "beta" and...
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