How do I view/download my current Bill?
This is my second bill from T-Mobile after ditching Verizon. Whenever I go to view or download my current bill, last months bill is what comes up. I can get to a per line summary page but the amounts...
View ArticleI am a new customer, my plan included international calls, the first month i...
hello im a new customeri singed up for a plan that included international phone calls and this month it changed and im getting charged for the calls over 3Kplease help
View ArticleUGH....was promised one free phone and instead am being billed for it and an...
Hello....so frustrated. I have it confirmed. yet every single time I call there it is not resolved! Totally went back on what they promised even though they keep admitting they promised it every...
View ArticleWhy won't T-Mobile take a refill card to pay my bill?
I recently changed my type of service away from prepay because I got a new phone and wanted data. My first bill is coming due, so I picked up a refill card and called customer care to make a payment....
View ArticleWhy am I excluded from Nexus 5 Promo?
I recently switched my classic plan to the new plan with the intention of beginning an EIP with the Nexus 5 promo that I see on the main page of T-Mobile. While on the phone with the customer care rep,...
View ArticleHow can I pay my bill?
I've canceled my account last month.When I canceled my account, t-mobile staff told me I need to pay one more bill around this week.However, I can not log in to my account and check my bill cuz I...
View ArticleWHY AM I BEING SENT A BILL WHEN I DON'T EVEN HAVE A PHONE NUMBER SET UP YET??
I ordered a micro SD card for my iPhone 4s from Verizon because I was planning on switching services but, I find it very amusing that I am being charged $86 and something cents when I didn't even set...
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Switching from Prepaid to Postpaid
I had a question about switching from prepaid to postpaid. I was wondering if I'd be charged a deposit, or if I could just pay the down payment that's listed under "building credit". For instance the...
View ArticleWhy am I being charged $10 for "200MB Free Data for Life?"
I purchased an iPad Air on the first day of availability with the 200MB Free Data for Life plan, which at the time, there was no mention of any additional fees or having to be an existing customer (and...
View ArticleForce migration ETF
Recently, When I bought an LG G2 Tmobile has informed us that they are migrating our legacy plan (750 minutes) to their new simple choice plan... All sounded good that we're getting unlimited talk and...
View ArticleETF charges turned over to collections AFTER being told they were waived!!!
Has anyone else had this happen? We bought a brand new home. It was beautiful- we were excited! We move in and we get an "x" where our service bars are normally on our phone. We have NO SERVICE! None!!...
View ArticleThe cellphone was lost in T-Mobile's wharehouse
I returned the package to tmo a month ago. UPS' tracking indicates the phone has got to tmo. It looks like the phone was lost in tmo's warehouse. However, tmo's billing department has started to charge...
View ArticleTMobile confirmed service not available in my area but still charging me $597...
I was a loyal Tmobile customer with 2 lines for over 9 years. Then I moved to a new area and discovered that Tmobile did not have service in my new home or even the general area. A TMobile the rep...
View ArticleCharged early termination fee with no proof of contract
I purchased a new phone in October of 2012 to replace one my son smashed. I went with the equipment installment payment plan for the full price of the phone because the TMobile representative at the...
View ArticleCan't save or print billing PDFs
Ever since T-Mobile switched over to their new site, I have been unable to open any PDFs. If I get lucky, the "current bill" PDF works. Other than that, nothing. I cannot get my PDF for any bill...
View ArticleCan't Download PDF
When I click on the "Download PDF" for my current bill, a new tab is opened, but it continues to spin and eventually times out. I've confirmed this behavior in both Chrome and IE9.
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Non working website - account.my-tmobile
I was going to ask if you guys are working on the my account portal but at this point it seems that you guys don't care much about it..The my Account portal has been unresponsive most of the time and...
View ArticleSin Servicio
Mis celulares no tienen servicio mas de 3 horas. Son dos uninades que tengo y el mismo problema. El tel. son Samsung Galaxy Note 3. Los compre recientemente a ustedes. Ahora mismo estoy en North...
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