About the T-Mobile Visa Prepaid Card
The T-Mobile Visa Prepaid Card is a debit card which can be used wherever Visa is accepted, worldwide. You can find them at T-Mobile stores nationwide, as well as many of our partner retail locations,...
View Articlehow do you pay your bill using a refill card
I've did the refill thing from my tmobile app but my bill is not paid for how do I pay my bill using a refill card
View ArticleCancel $10 on demand fee
From browsing the forum I know I'm not the only one experiencing this issue. I was promised 200mb free for life when I signed up with t-mobile. My account still shows a $10/mo "on demand" plan that i...
View Articlecan i pay my prepaid account with bright spot prepaid card
can i use a bright spot prepaid $50 to refill my prepaid t mobile account?
View ArticleCan my Verizon iPhone work with the Online/Walmart $30
i just want to know wether or not my Verizon iPhone 5S can work with the $30 a month plan which is 100 minutes talk time/Unlimited data and text. If there is a way that i can do that please tell me...
View ArticleI already paid 100 dollar which is 70 dollar in advance. My plan is 30 per...
I already paid 100 dollar which is 70 dollar in advance. My plan is 30 per month. But the account balance still show it is 0.Could you help because I could not use my number to text call or data right...
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EIP Section
Hello, The EIP details section under my account doesn't work. I've attempted several different browsers on Windows 7, Windows 8, Windows 8.1 and Windows Server 2008 R2. The loading icon (rotating...
View ArticleHow do I get RMA numbers for the ETF tradein program?
Hello, I signed up with T-Mobile and purchased my phones from the wireless kiosk at Costco. The kiosk is run by a company called Wireless Advocates. At the time I started service, I did not have my old...
View ArticleWho stole my deposit?
Last year I signed a two-year contract (family plan, two lines) in a T-Mobile authorized dealer. I didn't have SSN and the employee told me that I need to pay $100 for each line as a deposit. He...
View ArticleT-mobile email about recent purchase I did not make
Got an email 4 hours ago that looks just like the one I received a week ago re my signing up with t-mobile, but this one says, "Bryant, thank you for your purchase..." while my name is Bob. The...
View ArticleHow to get assistance to have final bill prorated?
Hi,In January I cancelled my service with T-Mobile, which happen to be only 4 days into my service month. However, instead of prorating the final bill - I was charged for the entire month. I had...
View ArticleWhy am I being charged a termination fee
So I decided to leave T-mobile a few weeks ago because I am getting no service when I am at work and my signal has been fluctuating too frequently where I get texts blowing up my phone at once or my...
View ArticlePrepayment Charge and Monthly EIP charge
I have an EIP for two phones. One is $22.00 and the other one is $22.91. Apparently every billing cycle I always pay $25 dollars for each phone and according to the EIP estimator it only takes 1 month...
View ArticleAre Survey Texts from 1199 1162 from or on-behalf of T-Mobile?
I'm a 2.5 month newbie to tmo. I'd like to hear from a T-Mobile representative as to whether texts I receive from 1199, 1162, and 1511 are legitimately from T-Mobile or one of their contractors, or...
View ArticleUnhappy with customer care experience regarding billing
Today, I had a very bad experience trying to resolve a problem I was having with a bill. I recently switched from post-paid to pre-paid mobile internet. I received a letter stating that I had a $30...
View ArticleDissastified w/support call. I no longer get a "preferred customer" discount?
I've had the same family plan going on five years. After an increase in the monthly bill, I inquired as to why our rate was raised by $10.00. My first call resulted in being told that I was mistaken...
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how do i add my discount frm my job to my account
how do i add my discount from my job to my account
View ArticlePrepaid card part of pin got scratched off
I have a prepaid card purchased 6 month ago .. the last part of the pin got scratched of... only have the first 6 digits.. is there anything I can do to recover the PIN, or I am out of luck. I...
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