What happens to payments?
What happens to a payment that was issued electronically and still has not been applied to my account? A TMobile rep told me that my account number was my cell phone number so the payment was issued...
View ArticleView past billing
I am trying to view my detailed bills from July. When I try to down load them using the PDF button I just get a screen that thinks for a while and then remains blank. When I try to print it, it opens...
View ArticleKudos to Support
Once I got "my" information correct and got it to support, I got my issue solved within 1/2 day. Great job everyone at T-Mobile Support. Ken
View ArticlePayment History for Prepaid Customers
I need to view my most recent payment history and It will not give me the option. I pay online every month and I have a prepay phone.
View Article"Free Data (200MB) For Life No Strings Attached"
The CEO said, and I believed it. I bought an iPad Air (t-mobile) when it first came out and called t-mobile to sign up for the free data for life plan. Noting but trouble since early October. Each...
View ArticleMigration Fee Question
We are staying with T-Mobile and switching from the Classic Plan to the Value Plan. We were in a signed contract prior to the implimented migration fee. Can we get the migration fee waived since it...
View ArticleCancel $10 on demand fee
From browsing the forum I know I'm not the only one experiencing this issue. I was promised 200mb free for life when I signed up with t-mobile. My account still shows a $10/mo "on demand" plan that i...
View ArticleT-mobile took my money.
Late last month I deposited $150 to my prepaid account to cover me for the next 5 months. Then I discovered that T-mobile had no coverage in the new area I was moving to. I still have my unlocked...
View Articlei cannot make an extra payment on my eip
i have followed the instructions below: Make an EIP paymentTo pay your bill online, follow these steps: Log in to My T-Mobile.Click BILLING.Under Equipment Installment Plan (EIP) click View...
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Unhappy with customer care experience regarding billing
Today, I had a very bad experience trying to resolve a problem I was having with a bill. I recently switched from post-paid to pre-paid mobile internet. I received a letter stating that I had a $30...
View ArticleBilled twice
I noticed that I have been billed twice for the same plan in my bank statement. Both amounts are different and I only remember paying once. How can I get this corrected?
View Articlelocked out without service
I mailed my payment on the 5th but am currently without service, and can't even dial 611 to speak to a T-Mobile rep. How do I remedy this situation asap?
View Articlehelp me figure out why my familys account usage on messaging and voice is not...
For some odd reason the usage of the voice and messaging are wrong and not detailed it only shows I called some people and certain people called an texted me, or only 3-4 contacted me that day when I...
View ArticleMy t-mobile site down
I have tried to log in to pay my bill several times over the past month and I always get the message "! My T-Mobile is currently unavailable while we work to improve the site for you. Please try again...
View ArticleHow to get a historical of paid balance
There is any way to get a historical data for what I paid in the past of my prepaid number?
View ArticleBill Mayment
Hello, I think my account has been canceeled but I syill have to pay my bill but I do not remember how much it is. How can I find out?
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Horrible Communication By T-Mobile
Hey Guys- Just wondering if anyone else has had the same problem. On January 28th I posted in this forum under the title "How do you address overcharging upon termination? I explained that my...
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