"We're sorry, your payment didn't go through. Please try again." Help!
I keep getting this message every time i try to pay my bill online with a credit card. This is the same credit card I have been paying my T-mobile bills with for the last year. I've been trying for the...
View Articleprint out of my phone records last 3 months
print out my phone records last 3 months need for court?
View ArticleDid T-Mobile used to automatically renew contracts?
I have had my cell phone for almost nine years with T-Mobile. When I first got my phone, I did have a two-year contract; the two years have long past, since I have had my phone for nine years. I have...
View ArticleEIP
WHEN IN THE WORLD WILL THE WEBSITE BE FINISHED? I HAVEN'T BEEN ABLE TO PAY MY EIP ONLINE IN OVER A MONTH. THE PAGE WILL NEVER LOAD. THE BETA SUCKS.PLEASE ADVISETHANKS
View Articlemy deposit
Hello I have been with tmobile for over a year and wanted to know when I could expect my deposit back thank you
View ArticleGot my first bill and it doesn't make sense
I got my first bill today and there is no breakup of charges in it. Tried calling 611 twice, but it was completely unhelpful. I have tried to do math in multiple ways to see if it adds up, but it...
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Anyway t-mobile can waive my migration fee?
I've been a customer for 4yrs now, would like to upgrade to the nexus 5. I went to upgrade online and got to the end and noticed a migration fee of $100, after seeing that I cancelled the order. Is...
View ArticleWhat discounts are available for AAA? Is it for being a member or for...
I was told I could apply for a AAA discount on my bill, but the only question asked is for my employer.Does it apply to AAA members. How do I enter the information?
View ArticleMoving from Pre-paid to post-paid plan, but no service for 5 days now
Hi folks, I was on a pre-paid number, on Monday, I called the customer service, and the number transfer center to move my number from pre-paid to post paid. The service rep on the phone told me that...
View Articleviber for international calling
Hello. If i may just ask, will i be charged for international calls if i use viber/tango/similar apps for call, from us to another counties?
View ArticleAccount charged $571.58 for " DEFECTIVE " phone that was returned over 2...
T-mobile customer care sucks, so i decided to try here before deciding the next step on this issue I opened a new account with t-mobile sept 2012 i believe, bought a galaxy S3 $200 down payment plus...
View Articlecan't find current bill
Hello, Just like everyone else, I cannot get my current bill to be displayed. I click on Billing and to the right of Bill Summary show a basic breakdown of my bill. I want to see my entire bill. I have...
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Request for International Blocking FAILED
Hello...wondering if anyone has suggestions.When TMobile offered free calls to the Philippines due to Hurricane Yolanda, my family took advantage of it. When the time frame was over, I made a call at...
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Premium Services FAQs
Find answers to commonly asked questions about recent billing changes to premium text message (SMS) services. FAQsWhat is Premium Services? How much does it cost?Premium Services allows T-Mobile...
View Article"Grandfathered In Plan"
Tmobile bought my original carrier, Suncom, in 2005. So I've now been with Tmoble almost 10 years. Everytime I attempt to upgrade to a new phone there is always an issue with my plan because I dont...
View Articlephone line suspended and blocked without my permission
Hi so I had put a suspension on the additional line on my accout. i had restored the line yesterday when it was found. Come to find out today that the line still wasnt in service. So i contacted...
View Articleprint out of my phone records last 3 months
print out my phone records last 3 months need for court?
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