How do I know how much my Employer Discount is?
Yesterday i applied employer discount is, i work for upmc and did everything online. this morning i received a email saying that I've been confirmed. how much is the discount and being that i already...
View ArticleDid T-Mobile used to automatically renew contracts?
I have had my cell phone for almost nine years with T-Mobile. When I first got my phone, I did have a two-year contract; the two years have long past, since I have had my phone for nine years. I have...
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Account Not Cancelled
I've been stationed in okinawa japan for nine months now and i was under the impression that i canceled my service due to government orders that separate me from the U.S. But i just found out im still...
View ArticlePay EIP with credit on account
I'm trying to pay off a part of my total EIP with the credit that is currently on my account, but the system is only allowing me to do so by putting in Credit/Debit or Checking information. Is there...
View ArticleProblems With $30 Wal-Mart SIM - "Cold SIM"
Hi there, I purchased the $30 pre-paid plan and activation kit through Walmart.com, with a microSIM card. I've now received my unlocked iPhone 4, and have been trying in vain for at least two hours to...
View ArticleRe: RP Migration Fee
I had to look this up online as I had no idea what this was but now that I know, my question is why wasn't I told about this before switching to the Simple Choice Family Plan? I was within days of the...
View ArticleGot charged an extra $10 under AAL SimpleChoice NCCk UNLTT
I'm on the family plan and 2 of us were charged an extra $10 under the plans and services tab (the the subsection that read: AAL SimpleChoice NCCk UNLTT). Whats this for?
View ArticleI recently bought Alfa car insurance and joined their membership Club which...
How do I apply for the 12% discount from my Alfa Insurance membership?
View ArticleBilling PDFs broken
Viewing billing PDFs has not worked for me today, for any bills. I can also not use the "print bill" function.  I tried both a Mac and PC, Firefox and Chrome. Please advise when this functionality will...
View ArticleI want my refund NOW
I purchased your service over the phone which was a HUGE mistake then I had your service for 4 days and it was just as bad as sprint so I cancelled it right away. I mailed your two iPhone 5s's back and...
View ArticleAccount charged $571.58 for " DEFECTIVE " phone that was returned over 2...
T-mobile customer care sucks, so i decided to try here before deciding the next step on this issue I opened a new account with t-mobile sept 2012 i believe, bought a galaxy S3 $200 down payment plus...
View ArticleGawd I love the stateside international talk and text option
I upgraded to the new $15 version which allows me to call mobile phones as well back in the UK. The sound quality kicks Skype and other VOIP providers. Albeit they are all now redundant in my life,...
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Anyway t-mobile can waive my migration fee?
I've been a customer for 4yrs now, would like to upgrade to the nexus 5. I went to upgrade online and got to the end and noticed a migration fee of $100, after seeing that I cancelled the order. Is...
View ArticleNote 3 Software Update
When is T-mobile going release a software update for the note 3 device fixing audio issues and lagging problems? t-mobile is the only carrier that hasn't released an update for the device, does...
View ArticleETF uncarrier question
I moved from Verizon the day your ETF reimbursement program started. I have two weeks to submit the final bill/etf quoted bill from VZW to T-mobile to get the giftcard. I paid VZW the week I cancelled...
View Articleviber for international calling
Hello. If i may just ask, will i be charged for international calls if i use viber/tango/similar apps for call, from us to another counties?
View ArticleWhy wont it let me pay for my prepaid plan?
This is my first experience with tmobile and it has been pretty bad so far. I've tried to activate my phone with the $30/month plan but it will not let me pay for some reason. Whenever I try to pay by...
View Articlephone line suspended and blocked without my permission
Hi so I had put a suspension on the additional line on my accout. i had restored the line yesterday when it was found. Come to find out today that the line still wasnt in service. So i contacted...
View ArticleRMA Status not found??
OK, long story short (and it is a long story, I've been dealing with this nearly daily for a week now) I can't print a return label to return my used blackberry's to T-Mobile. I have 3 lines on my...
View Article"Grandfathered In"
Tmobile bought my original carrier, Suncom, in 2005. So I've now been with Tmoble almost 10 years. Everytime I attempt to upgrade to a new phone there is always an issue with my plan because I dont...
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