ETF charges turned over to collections AFTER being told they were waived!!!
Has anyone else had this happen? We bought a brand new home. It was beautiful- we were excited! We move in and we get an "x" where our service bars are normally on our phone. We have NO SERVICE! None!!...
View ArticleDiscount on bill not from employer?
I found this offer from Stack Dealz. My company doesn't give a discount and was wondering if this is the best discount to get? Has anyone used this? Offer includes:get $0 down on select devices10%...
View Articlecontract cut off
my contract was cut off off on sunday and my mum isnt able to pay till friday. it says that it is £114 which is wronjg. me and my mum both have my phone and her phone on the plan. could it both of ours...
View ArticleI got charged $55 for placing a order but the order was cancelled by one of...
I really could use some help on this.
View ArticleQuestion on suspending a line
I got four lines on my TMobile account and pay 100$ a month (50+30+10+10).Line 1 will be travelling to overseas for around 4 months.I would like to suspend it during that period.If I do so.. will my...
View ArticleHow long does it normally take for Costco credits to appear?
Hello all, I purchased 4 phones through the Costco Wireless in-store kiosk a little over a month ago. One of the Costco benefits is a $25 per line credit that is supposed to be automatically added to...
View ArticleEarly cancellation.
Hi, I was wondering if there are any fees and return policies for canceling a line and returning a phone. The phone was recently purchased on Feb 13. I wanted to cancel that line and go with someone...
View ArticleGold Rewards customer did not get a year until expiration with refill
I only got 3 months until expiration when I topped up my account with $50, when I should get a year? How do I fix this problem?
View ArticleHelp with new account activation problem?
Asking for T-Force help on this. I attempted to activate $30/month plan last night via internet with unlocked iphone 4s and TMobile starter kit with $30 credit in activation kit. Looked like it was...
View ArticleUnhappy with customer care experience regarding billing
Today, I had a very bad experience trying to resolve a problem I was having with a bill. I recently switched from post-paid to pre-paid mobile internet. I received a letter stating that I had a $30...
View ArticleClik here to view.
How do I get RMA numbers for the ETF tradein program?
Hello, I signed up with T-Mobile and purchased my phones from the wireless kiosk at Costco. The kiosk is run by a company called Wireless Advocates. At the time I started service, I did not have my old...
View ArticleWhy i am being charged for past bill that i have never missed...
Seriously i can not take t-mobile anymore... I feel every time i finally get something worked out, something else happens! I dont even feel safe having my info online anymore because i swear to god you...
View ArticleUPS damaged my phone. Now I'm being billed $229!
My 6 month old iPhone 5 stopped taking a charge on 11/30/13. Took it into the local store for assistance and they started the warranty process. I received the replacement (which was also defective) and...
View ArticleHORRIBLE CUSTOMER REPRESENTATION
I am highly disappointed in T-Mobile's Customer service. After over 10 years of being a customer, I am leaving T-Mobile! I'm leaving because they are incompetent and unable to resolve third party...
View Article"Grandfathered In Plan"
Tmobile bought my original carrier, Suncom, in 2005. So I've now been with Tmoble almost 10 years. Everytime I attempt to upgrade to a new phone there is always an issue with my plan because I dont...
View ArticleHow do I know how much my Employer Discount is?
Yesterday i applied employer discount is, i work for upmc and did everything online. this morning i received a email saying that I've been confirmed. how much is the discount and being that i already...
View ArticleTaxes not changed after moving from CA to OR!
The relevant federal law, it turns out, is the Mobile Telecommunications Sourcing Act, which went into effect in 2002. Cell phone users are supposed to pay taxes in their “area of primary usage,” the...
View ArticleClik here to view.
Request for International Blocking FAILED
Hello...wondering if anyone has suggestions.When TMobile offered free calls to the Philippines due to Hurricane Yolanda, my family took advantage of it. When the time frame was over, I made a call at...
View Article