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Veterans Advantage Discount
Hi, I submitted my Corporate Discount form over one month ago and I haven't received any conformation messages from anyone from T-mobile with respect to my request. From my understanding I am suppose...
View ArticleEarly Termination Fee Reimbursement
Hello, I switched to T-mobile to save money and because of the ETF reimbursement offer. However, the ETF reimbursements are taking too long. As soon as I received my final bill, I submitted the...
View ArticleAccount status
I'll go to the States in the end of this month, but I will not use the phone number until then. So I refilled $70(my current plan) to my account, but it shows the next charge date is 03/21/2014. I...
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EIP Questions
If i buy a smartphone worth $240 and $150 on accessories does the accessories work on EIP?
View ArticleWhy Does "Uncarrier" Charge More For Upgrades Than New Lines
This question was asked a while ago, but rather than publishing the answer T-Mobile contacted the user in private. It is listed as "assumed answered" but that is a bad assumption. I would like to see...
View ArticleCalls made to my cell phone aren't showing up
Hi Calls from family/friends made to my tmobille cell phone aren't showing up on my bill or on tmobile.com. It's been happening for a few months now. Can you help? thanks
View ArticleWhy does T-Mobile Continue Using UPS Return Services?!
In December I used a UPS dropbox (which is an option presented in the instructions) to drop off my handset device. I have the tracking number but the package was never scanned by UPS. Both T-mobile...
View ArticleNo Information on Unlimited Plan + Paid 120$ extra having 8+ Years of service.
Hi, I have been loyal customer to T-Mobile and been using T-Mobile service 8+ years continuously. I have plan for 55$ (1000 mins Talk, 2GB Web, NO Text) an average around 10$ (with some texting) I been...
View ArticleWhat discounts are available for AAA? Is it for being a member or for...
I was told I could apply for a AAA discount on my bill, but the only question asked is for my employer.Does it apply to AAA members. How do I enter the information?
View ArticleT-mobile？
I in March to USA bought iphone5S T-mobile for me to buy the machine can be unlocked, but I returned to Chinese useless? Seeking a solution IMEL:013885002985223 I need a quick solution.
View ArticleBilling Cycle.
What are the billing cycle dates for t mobile? I signed up for t-mobile on Mar 14. Thanks
View ArticleMy contract is over, why am I still being charged?
My contract ended last year, why am I still being charged?
View ArticleEIPs and Upgrading
So, I have a couple of questions regarding EIPs and upgrading. If a phone with a remaining EIP balance is eligible for an upgrade, but not on the Jump plan, would the rest of the EIP balance be due...
View ArticleNot Receiving Verification SMS from Skype and Chase
I have tried to get some help from T-Mobile Technical Care 7-8 times in the past week but have not made any progress so I am posting here. I ported one of my family lines from Verizon to T-Mobile to...
View ArticleRANDOM TRANSACTION?? Please help!!!
Hello, Ive recently switched to tmobile and purchased a Samsung galaxy note 3 on 3/13/14. At the time it was back ordered so it charged my account $321.73. The next day, that amount went back into my...
View ArticleAbout adjustments & refunds
Requesting a refundYou can request a refund for the deposit you paid at activation, as well as any credit balance or overpayment that may be made to your T-Mobile account. We refund deposits on final...
View ArticleAbout fees & taxes
Learn about fees and taxes you will find on your T-Mobile bill. Jump to a section below:911 SurchargeAccount Restoration FeeActivation FeeEarly Termination FeeLate FeeRegulatory Programs FeeUniversal...
View ArticlePlease help!!
Hi all! I know this is a lot, but please take your time to read and help me. I've been with T-Mobile for over 4 years. I've never had any problem with anything, and every time I called customer care, I...
View ArticleEarly Termination Fee Reimbursement
Hello, I switched to T-mobile to save money and because of the ETF reimbursement offer. However, the ETF reimbursements are taking too long. As soon as I received my final bill, I submitted the...
View ArticleAbout the Equipment Installment Plan (EIP)
The Equipment Installment Plan (EIP) is a payment option available for qualified new and existing customers on selected rate plans. To find out if you're eligible for EIP, and what your down payment...
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