I was told incorrect information over the phone by Tmobile - International...
Hello, I am posting a question on the forum as I have lost my trust in being told things verbally by T-Mobile, and need someone to verify in writing by email that my dispute I called about today will...
View ArticleVery Disappointed in T-Mobile
I have been with T-Mobile since 1999 when the company was Voicestream wireless. In all these years I have never had a single complaint about T-Mobile. I have bragged about the company and talked others...
View ArticleContract Renewed under FALSE Pretense - Did not agree to renewal & Cust Serv...
I recently went to a T-Mobile dealer near my residence to obtain a new Sim Card. While I was trying to re-visit some options that I may need to exercise regarding my account, I was informed that I was...
View ArticleAlways have to change password to login to billing
Hi. Everytime I go to login to my account at my.t-mobile.com, I always have to click "fogot password" and reset my password. It never accepts the password I've set. Can this be fixed?
View ArticleETF Question
can someone tell me if I got a phone and paid the ETF, could I then sell it to someone else and could they still use it on tmobile? just debating in case my wife doesn't like the service. its cheaper...
View Articleanyone else getting this on mytmobile.com? We're temporarily unable to access...
anyone else getting this on mytmobile.com? We're temporarily unable to access your account information. Please try again in a few minutes.
View ArticleUnsatisfied Customer
I would like to know why thew company set ficticios charges to account holders like phone numbers that are not in their family or friends and in the top of that I havbe to pay for that! This is thje...
View ArticleBRAND NEW DISSATISFIED CUSTOMER
I switched phone companies from Straight Talk to TMobile because every call I made with Straight Talk was dropped. TMobile's coverage is excellent for my area, so that is not my complaint. I called to...
View ArticleChecking numbers called and Texted
Why will it only let me check numbers that have been called and texted up to 11-18-12. I can't see the numbers called and texted for yesterday 11-19-12. I need to see these numbers daily on my kids...
View ArticleFinal Bill
I'm thinking about canceling my service next month and porting my number to another company. I am so confused as to what my final bill will be. On Dec 2nd I'll have 90 days left on my contract which...
View ArticlePrinting does not display correctly
The following URL does not lead to an image https://ebillservice.internal.t-mobile.com/services/images/prt_friendly_logo.gif This In effect the bill prints as follows http://i.minus.com/jJl3tkD1k0gLf.png
View ArticleNeed help disputing ETF
I was on a postpaid plan a few months ago. I decided to switch to prepaid and I double checked that my contract was over. When I first called to ask how I could switch from postpaid to prepaid (and...
View ArticleNew customer already frustrated with Tmobile
I signed up this weekend through the tmobile advantage site for PTA members. I find out my order is submitted. Decide I wanted a different color phone so I call support and ask them if they can change...
View ArticleWhat happened to my minutes and how can I check them?
My brother is a disabled individual, he doesn't know how to text, send or take photos, he doesn't know what an app is, how to get one, or what it might do if he had one. All he knows how to do is push...
View ArticleContract Dispute: T-Mobile representative extended my contact without my consent
Hi Everybody, Two days ago I discovered that the t-mobile repesentative extended my contract for two more years!! I tried to talk with t-mobile billing department to resolve this matter but they told...
View ArticleT-Mobile Relief Efforts for Hurricane Sandy
Overview Many T-Mobile customers have been directly impacted by Hurricane Sandy whose size and scope are unprecedented in the U.S. in terms of geographic area, location, and population density. Our...
View ArticleBilled Entire Month for Four Days - Jessica Please Help
Hello, I am in need of help. I transferred my service on 10/14 and because my billing cycle started on 10/10 I am being billed for an entire month. I spoke with multiple levels in Customer Service...
View ArticleCharged full month for 5 days of service after being a customer for 5...
I want to post a warning for folks for something that, simply put, just seems like spite on TMobile's part. I've been a TMobile customer for 5 years or so. Always paid on time, had no problems......
View ArticleI still can't print or save my bill in pdf, is this feature still broken?
I still can't print or save my bill in pdf, is this feature still broken?
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