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View ArticleAlways have to change password to login to billing
Hi. Everytime I go to login to my account at my.t-mobile.com, I always have to click "fogot password" and reset my password. It never accepts the password I've set. Can this be fixed?
View ArticleHelp phone for six months
I would like to get a t-mobile phone for the next six months. Can I get one under contract and save a bunch of upfront money or do I need to pay the list price? If I get one under contract when I'm...
View ArticleWhat free accounts are included in my plan?
! Do I have free International calling example Guyana and the West Indies? 2. Do I have Free music and Movies? How they work Tell me what memory card I need Whatn about GPS ( driving Directions? Do I...
View ArticleCannot View My Usage or Bills for Several Weeks Now
This is soooo frustrating, and if someone could please help me, I'd really appreciate it. I've been trying to view my usage on T-Mobile's website for several weeks now and I keep receiving a message...
View ArticleTMOBILE NEEDS TO BE SUED
September first opened account Charge 3 * for the deposit. Sept Bill wrong try to get it fixed on October 16th or 17th but Bill was still messed up then I tried going into a T Mobile store to get help...
View Articlepremium charge?
why did my girlfriend,on my 2nd line,get charged 9.99 when she DELETED an unsolicited text message from 21269 on oct 2nd? I have been with t-mobile for around 10 yrs,and am on a month to month basis...
View ArticleAttempt to set up auto-pay always results in 'System Error'
Hi, I can't find anywhere on the website to raise a support ticket for this, so I'm going to describe my issue here. I've attempted several times, on different days/weeks, to set up an auto-pay...
View ArticleVery disappointed in tmobile
I thought that tmobile had great customer service until today. I got 6 of my siblings to sign up because they had treated me so well. I was having issues with service while working. I needed to be able...
View ArticleNew account opened without my permission!
Hello. I hope you can help me. I went to a Staples store on the false pretense that I was extending a 2 year contract and getting a deal on a 4g phone. Well, 2 weeks later I get notified of not paying...
View Articlebill summary
I am unable to view my bill summary which is not,good. I just got done paying for 6 months premium service to Tmobile TV that I unsubscribed from a week into free trial. Got bounced back and forth...
View ArticleI was told incorrect information over the phone by Tmobile - International...
Hello, I am posting a question on the forum as I have lost my trust in being told things verbally by T-Mobile, and need someone to verify in writing by email that my dispute I called about today will...
View ArticleUnsatisfied Customer
I would like to know why thew company set ficticios charges to account holders like phone numbers that are not in their family or friends and in the top of that I havbe to pay for that! This is thje...
View ArticleNeed help disputing ETF
I was on a postpaid plan a few months ago. I decided to switch to prepaid and I double checked that my contract was over. When I first called to ask how I could switch from postpaid to prepaid (and...
View ArticleHow long does it take for a credit balance to be refunded?
I paid with a credit card and was over charged by about $430 dollars. Two weeks ago a customer relations agent called and said they were sending a check within 2-5 business days. It's been 9 business...
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Scheduled payments & payment arrangements on My T-Mobile
Scheduled PaymentsGoing out of town? Want to make sure your bill is paid on time? T-Mobile can help! For your convenience, you can schedule a payment for a future date on My T-Mobile, the SIVR, or with...
View ArticlePaying Your Bill
Making a Payment Bill Consolidator Process for Fiserv (Bill Payment Vendor)Bill payment optionsBillFloatEquipment Installment Plan (EIP)Future Dated Check paymentsMake a one-time payment by ATM/debit...
View ArticleReport on data usage for multiple lines
Our account has 35 lines that I need to track. But I only see two choices for current usage - the 'stacked' shows all usage combined (need data for each line), and 'see other lines' shows each one...
View ArticleHorrible T-Mobile offshore customer support.
My phone was inactive. I checked online and saw that my automatic refill, which I have been signed up for for at least a year, had not happened in November. I paid the $30.00 to get the plan...
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