Debt Collectors calling about bill I never received
Hello, I was contacted by a Debt Collection Agency a couple weeks ago about a bill I supposedly did not pay in January of this year. I switched my account from T Mobile to AT&T and got a new phone...
View ArticleEarly EIP payments inflates bill
I dont quite understand this EIP payment system thats been implemented. It appears as if for every payment I make early on the EIP, it charges me double, but only one is getting applied. For example. I...
View ArticleETF Reimbursement Denied
My ETF refund was denied. It is in the document initially provided. It is very clear where it is located but I was denied anyway. I resubmitted with exaggerated arrows and comments so it is beyond...
View ArticleCan't close my account!
I spent countless hours on phone and chat and no one can close my T-mobile account! Here is the scoop. I switched to Cricket Wireless and asked to port my numbers. One number went through, the other...
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Say Hello to the new T-Mobile Visa Prepaid Card
If you're a T-Mobile customer, we want to help you break free of all those fees and hassles of typical bank debit cards, while also providing you a convenient alternative to paying with cash....
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I'm on the EIP, but I want to leave tmobile...
Me, my mother, and sister are on the EIP and I am trying to assess the cost it will be to terminate our service. Since we no longer have a contract I'm assuming that there are to ETF. However, I am...
View ArticlePayment won't record
Hello, I made payment a little after midnight on the morning of June 25th, 2014. After three hours the payment has still yet to be recorded. On my online bill it reads "payment scheduled for June...
View ArticleWhat is the short code 22300 mean on my bill usage?
I keep seeing short code 22300 on my bill usage as a text, but there were no incoming or outgoing texts at the time they appeared for on the bill usage. The other day there were 17 on one line.
View ArticleEIP 'Make a payment' link not working
For the past month, I've been trying to make EIP payments, but the make a payment link doesn't respond. I've tried Chrome, IE and FireFox as well as on my tablet. My popup blocker is off on all them...
View ArticlePayment won't post.
Hello, I made payment a little after midnight on the morning of June 25th, 2014. After three hours the payment has still yet to be recorded. On my online bill it reads "payment scheduled for June...
View ArticlePayment won't post.
Hello, I made payment a little after midnight on the morning of June 25th, 2014. After three hours the payment has still yet to be recorded. On my online bill it reads "payment scheduled for June...
View ArticleHow do I pay off my EIP
I keep sending in extra money to pay it off all that happens is I have this huge phone bill credit and still havea EIP balance. I can make debit card payments on the EIP balance but seem to be unable...
View ArticleGot a bill from a closed German account
Hello,I had a T-mobile account while I was stationed in Germany with the Marine Corps. After requesting to close my account I was told that I would have to wait 90 days before the account would be...
View ArticleCannot refill account
Hello, I have tried twice to refill my account online and I keep receiving this message: Dear Kyle, Your recent refill transaction for T-Mobile phone number ********** was not successful. This...
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Getting past call logs
I Tried calling customer service for an hour and a half today to get call logs - from 2009-2011 no no one could do anything and eventually told me to just go to a tMobile store but I doubt if corporate...
View ArticleOld Account Information
Hello, Can you please help me by advising me how I can obtain information on an old account. I haven't had a Tmobile account for years and all of a sudden it popped up in my credit report, I'm trying...
View ArticleUsage on my Tmobile acct
Hello, I was wondering if there is a way to make some of your text messages not show up on your usage on my tmobile accout?There are no text messages showing up on my usage for the last 4 days and I...
View ArticlePayment Arrangement.......Please Help!!!!!!!
I am writing you this way because I have no way to call you except by pay phone. Which are hard to find. Anyhow, I tried last weekend to make a partial payment to get my balance down and they would not...
View ArticleLong term travel suspension.
I will be out of the country for a year studying abroad. Is there a way I can keep my tmobile account and associated number without the full monthly charges? I've had this number from T-mobile for over...
View ArticleSigned EIP without activating account?
This is maybe an odd question. I signed an EIP. The email I received says, "This agreement becomes effective once your order has been processed to completion by T-Mobile." I never went further than...
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