No ETF's Yet
My ETF was received on 03-30-14 , approved on 04-14-14 & Mailed on 04-23-14 but I have not received it yet. I would like to know what its going on, does it normally takes this long or what. Up to...
View ArticleClassic 1000 Min - Talk with Unlimited Fam Messages
I am currently paying 59.98 for the Classic 1000 Talk and 20.00 for Unlimited Messages for Families. On top of that I am paying 30.00 for each phones (90.00 as there are 3 phones) for unlimited...
View ArticleUsage on bill not updating
Seeing if the community can help on this or has any insight. Mine and my husbands usage has not updated properly since 07/07/2014. I chatted with t-mobile on 07/09/14 to ask about this and a ticket was...
View ArticleETF Reimbursement Mailed, but never received.
Hi I've been approved for reimbursement and got the email with the tracking #. When I checked it it says it was mailed on 6/25/14 but I had never received it. I tried to call t-mobile support and after...
View ArticleDeposit charged twice
I ordered my phone 2 weeks ago online and i paid a $75 deposit. Now on my bill it says I have to pay the $75 deposit again.
View ArticleETF is impossible to receive
TMobile told me the ETF Reimbursement was never easier to receive. They pay your cancellation fee simply when you submit it. This is my second time posting about this because they are liars. They...
View ArticleFinancial care representatives need more flexibility
We have been customers of T-mobile for 4 years, switched from another behemoth telecommunications company due to their lack of customer service. So far we have been extremely satisfied with the...
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Need to spend $100 on refills to unlock my phone
I recently got a second hand GS3 and activated it on T-Mobile. I have the $30/month prepaid 100min/unlimited data plan. I'm going on a trip to Mexico in about three weeks, and I would like to get a...
View ArticlePrepaid Account members CAN NOT get call / text Logs. Why?
i know what t mobile says.......its not for prepaid...only postpaid can get call/text logs... Lets look deeper into this. we all know the only logical reason why tmobile wont give prepaid people call...
View ArticleUnlocking after full payment and 9 months.. Not eligible? Really?!
I purchased an iPhone 5s from a T-Mobile store in October 2013. I had a postpaid number for 7 months on that phone then I put another T-Mobile number on the same phone coz I still wanted to maintain my...
View ArticleNot a T-Mobile Customer - But getting emailed a Bill
Having to repost as my last thread was marked as resolved. Waiting on a PM on how to resolve. Hi, I'm not a T-Mobile Customer, infact I'm based in the UK, and it seems when someone started their...
View Articlemilitary discount link not working
After recently switching too T-Mobile i was promised a military discount and so far i have been getting the run around does anybody know if they still offer 15% for military because that was the reason...
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Premium Services Refund Program
Find answers to commonly asked questions about the refund program for premium text message (SMS) services. FAQsWhat is the Premium Text Message Refund Program?If you incurred unauthorized premium text...
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Can't set up easy pay. Really?
I tried to set up easy pay via the website and when I get to the easy pay page it immediately redirects me to my profile page.Someone on the text support channel said they would escalate my case to IT...
View ArticleSigned EIP without purchasing phone/plan
So I was going through the process of signing up for a plan last night, as I just wanted to see all the details of payment, switching phone number over etc. but I never finalized the order or put in...
View ArticleNo ETF's Yet
My ETF was received on 03-30-14 , approved on 04-14-14 & Mailed on 04-23-14 but I have not received it yet. I would like to know what its going on, does it normally takes this long or what. Up to...
View ArticleNew Bills - missing employee discounts
My newest bill is missing my employee discount. There was a very public statement some months ago about T-Mobile ending those discounts followed by a huge outcry response followed by T-Mobile saying...
View ArticleUsage on bill not updating
Seeing if the community can help on this or has any insight. Mine and my husbands usage has not updated properly since 07/07/2014. I chatted with t-mobile on 07/09/14 to ask about this and a ticket was...
View ArticleBilling issue
Summary of Events:- Ordered one phone from T-Mobile from their online store- Received two phones (4/11/2014) and was charged $190.35 twice. Charges appeared on my statement on 04/10/2014 and 04/09/2014...
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