ETF Reimbursement Mailed, but never received.
Hi I've been approved for reimbursement and got the email with the tracking #. When I checked it it says it was mailed on 6/25/14 but I had never received it. I tried to call t-mobile support and after...
View ArticleReturned a perfect condition phone and was charged 175.00
I sent my Note 3 back through UPS because the screen would not come on. There was no water damage nor any cracks. It was only a few months old. So on my bill I'm being charged 175.00 for it being...
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How to File a Complaint
I had a serious issue with the service I received a a corporate owned store. Who can tell me where to file a written formal complaint?
View ArticleUnable to pay my bill online
For the past several months I have been unable to pay my bill online via my.t-mobile on my laptop. I have tried using my checking account and my credit card and the system, which I have used as...
View ArticleSent to collections for invalid bill
Just got a bill from a collections agency today for $600. I had T-mobile for all of 2 weeks. The coverage was terrible so I returned my phone with in the buyers remorse grace period, my account was...
View ArticleRP Migration Fee $50?
After 18 months on one plan I switched to a lower priced plan and got hit with a "migration fee" of $50.The customer service person who changed my plan for me by phone didn't mention this.I feel like...
View ArticleWhat is going on? Current closed account sent to collections
March 2013 I contacted T-mobile about cancellation of contract due to moving internationally (customer since 2008). I was told to contact Con tract Review which I did, several times and each time...
View Articlepayment arrangement
Hello I recently set up a payment arrangement and should've changed the date for today instead of next week and my bill is due the 22nd of June will my service get cancelled?
View ArticleBilling Confirmation
Hello, I'm trying to figure out where can I find my previously paid bill confirmations so I can print them off for my file. Does anyone know where or how I may go about finding my previously paid bill...
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military discount link not working
After recently switching too T-Mobile i was promised a military discount and so far i have been getting the run around does anybody know if they still offer 15% for military because that was the reason...
View ArticlePrepaid Account members CAN NOT get call / text Logs. Why?
i know what t mobile says.......its not for prepaid...only postpaid can get call/text logs... Lets look deeper into this. we all know the only logical reason why tmobile wont give prepaid people call...
View ArticleMilitary Discount Help
So I'm searching these forums and it seems that people who are getting the help they need to apply their military discounts are getting private messages instead of sharing a real answer. The only thing...
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Can't set up easy pay. Really?
I tried to set up easy pay via the website and when I get to the easy pay page it immediately redirects me to my profile page.Someone on the text support channel said they would escalate my case to IT...
View ArticleThere is NO monthly Military Discount (like Verizon)
Switched from Verizon last month, what a mistake that was... now have 0 bars of service at home, cannot even send SMS from home address despite initial sales rep saying "you have great coverage at that...
View ArticleBilling issue
Summary of Events:- Ordered one phone from T-Mobile from their online store- Received two phones (4/11/2014) and was charged $190.35 twice. Charges appeared on my statement on 04/10/2014 and 04/09/2014...
View ArticleHow to File a Complaint
I had a serious issue with the service I received a a corporate owned store. Who can tell me where to file a written formal complaint?
View ArticleTzones info
I was checking my bill and I realized that i am being charged 5.99 for tzo es. I don't even use this service and I never authorized. Do I have to call customer service??
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